Steven Moris

• Cultivated positive relationships with parents and staff to facilitate school operations and student success.
• Set up and assisted with lesson scheduling for music students in need of beginning, ending, or rescheduling music lessons.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Created spreadsheets in Excel for tracking instrument rentals and repairs.

In winter:

• Assisted customers by accurately and knowledgeably sizing boots, skis, and snowboards for an enjoyable experience.
• Provided guidance on using rental equipment and slope recommendations.
• Proficiently solved customer inquiries to limit stress during busy times.

In summer:

• Operated ski chairlifts for a seasonal alpine slide, and downhill mountain bike park.
• Led 90-minute off-road Segway tours for customers.
• Provided clear instructions for Segway tour members during training and while on tours.
• Handled smaller tasks during slow hours, such as trail landscaping and alpine slide maintenance.

• Inspected the restaurant prior to opening for cleanliness, and proper setup of tables, chairs, and outdoor seating.
• Engaged with guests in a polite and friendly manner to enhance the dining experience.
• Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
• Worked in close collaboration with team members to ensure customers received high-quality service.