Steven Moore
Mundelein
Summary
Dynamic and results-driven professional with extensive experience as a Service Technician at Eco Shield, excelling in installation and repair. Known for exceptional customer service and attention to detail, I effectively resolved operational issues while adhering to safety protocols, ensuring high customer satisfaction and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Technician
Eco Sheild
05.2024 - 09.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Treated customers homes for pest like rodents and insects.
Commercial Truck Driver
YRC Freight
04.2021 - 07.2023
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Moved freight to different locations, hazardous and non-hazardous.
- endorsements include hazmat, tanker, doubles & triples.
Commercial Truck Driver
Caeserstone
01.2021 - 03.2021
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
- Increased on-time deliveries by implementing efficient route planning and time management strategies.
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts.
- Streamlined loading and unloading processes, ensuring accurate cargo handling and minimizing potential damages.
Commercial Truck Driver
Dr. Pepper Snapple
01.2020 - 12.2020
- Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
- Participated in ongoing training opportunities for personal growth and development as a driver within the industry.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
- Main focus was to deliver Snapple / Dr. Pepper products and sometime put them away.
Field Technician
Grid One Solutions
02.2018 - 12.2019
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Monitor system performance remotely using specialized diagnostic software.
- Replacing used unsafe gas meter with new up to date ones.
Menswear Associate
Lord & Taylor
01.2013 - 01.2018
- Assisted with visual merchandising efforts, creating attractive displays that showcased featured products.
- Participated in team meetings to share ideas for improving store performance and increasing sales opportunities.
- Optimized floor space utilization by regularly updating merchandise displays according to seasonal changes or inventory levels.
- Trained new employees on company policies, sales techniques, and product offerings, enhancing overall team performance.
- Helped customer find and choose everything from suit jackets, ties, shoes and shirts.
Warehouse Worker
A-1 Entertainment
07.1997 - 12.2000
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operate sit down forklift.
- Drive box trucks
Education
No Degree - AWS Cloud Enginner
Northeastern Illinois University
Chicago, IL08-2024
High School Diploma -
St. Joseph High School
Westchester, IL08-1997
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Problem and issue resolution
- Power tool proficiency
- Heavy lifting
- Professional and courteous
- System installation
- Time tracking
- Inventory management
- HVAC systems
- Residential construction
- Cloud Engineer
- Hardware
- Operating system
- Networking
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- AWS Cloud practitioner, Pearson VUE- September 15, 2024
- CompTIA A+
Languages
English
Full Professional
Interests
I’ve always had a strong passion for technology and enjoy understanding how it powers the world we live in Earning my AWS Certified Cloud Practitioner and CompTIA A certifications has deepened my knowledge in cloud computing, IT fundamentals, and troubleshooting These credentials reflect my commitment to learning and growing in the tech field I’m especially interested in how cloud solutions can drive innovation, improve efficiency, and solve real-world problems I'm excited to keep building my skills and contribute to the future of technology
Timeline
Service Technician
Eco Sheild
05.2024 - 09.2024
Commercial Truck Driver
YRC Freight
04.2021 - 07.2023
Commercial Truck Driver
Caeserstone
01.2021 - 03.2021
Commercial Truck Driver
Dr. Pepper Snapple
01.2020 - 12.2020
Field Technician
Grid One Solutions
02.2018 - 12.2019
Menswear Associate
Lord & Taylor
01.2013 - 01.2018
Warehouse Worker
A-1 Entertainment
07.1997 - 12.2000
No Degree - AWS Cloud Enginner
Northeastern Illinois University
High School Diploma -
St. Joseph High School
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