Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Menard

Niles

Summary

Dynamic professional with a proven track record at Life Time, excelling in sales and client conversion. Expert in fitness programming and customer relationship management, I foster strong client connections that drive engagement and retention. Passionate about mentoring teams, I consistently achieve goals while delivering exceptional service and tailored fitness solutions.

Overview

7
7
years of professional experience

Work History

Field Representative

All Roofs Inc
Franklin Park
03.2021 - Current
  • Conducted on-site inspections to evaluate storm damage and define project scope for residential and multi-family properties.
  • Prepared and delivered comprehensive roof replacement proposals outlining materials, scope, and pricing.
  • Cultivated strong client relationships, resulting in consistent referrals and repeat business.
  • Managed customer inquiries, efficiently providing information and resolving issues.

Member Onboarding Manager

Life Time
Northbrook
12.2019 - 11.2020
  • Led onboarding process for new members, providing personalized tours, fitness assessments, and program recommendations
  • Collaborated with Personal Training and Sales teams to convert new memberships into training clients
  • Delivered one-on-one consultations to assess client goals and recommend appropriate fitness solutions
  • Supported trainers in growing their client base by coordinating lead generation, optimizing member outreach, and setting monthly goals

Personal Trainer

Life Time
Northbrook
10.2018 - 12.2019
  • Delivered customized training programs tailored to client goals and assessments.
  • Led Metabolic Testing Department, administering VO2 max and Resting Metabolic Rate tests to enhance client plans.
  • Spearheaded 60-Day Challenge, guiding participants through comprehensive fitness and nutrition programming.
  • Collaborated with nutrition coaches and management to create holistic member experiences and boost enrollment.

Education

High School Diploma -

Maine East High School
Park Ridge, IL
06-2014

Skills

  • Sales and client conversion
  • Team leadership and mentorship
  • Fitness programming
  • Customer relationship management
  • Time management and multitasking
  • Communication

Timeline

Field Representative

All Roofs Inc
03.2021 - Current

Member Onboarding Manager

Life Time
12.2019 - 11.2020

Personal Trainer

Life Time
10.2018 - 12.2019

High School Diploma -

Maine East High School

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Steven Menard