Steven Lococo Jr.
Chicago
Summary
Reliable, hard-working professional with 11+ years of customer-facing experience in high-volume, fast-paced environments. Known for problem-solving, clear communication, and staying calm under pressure. Strong background assisting customers, managing service workflows, and resolving issues efficiently. Seeking a remote position in customer service, sales support, or operations where strong communication and work ethic matter more than a commute.
Overview
16
16
years of professional experience
Work History
Package Handler
FedEx
Romeoville
2025.03 - Current
- Maintains accuracy and efficiency while handling time-sensitive tasks
- Follows structured processes and safety guidelines independently
- Demonstrates reliability, punctuality, and strong work ethic
Lead Tire Technician
Discount Tire
Crestwood
2014.10 - 2025.02
- Delivered direct customer service in a high-volume retail environment, assisting customers with service needs, questions, and concerns
- Explained service options, pricing, and recommendations clearly to customers, helping them make informed decisions
- Managed multiple work orders simultaneously while maintaining accuracy and efficiency
- Troubleshot customer issues and resolved problems quickly to maintain satisfaction and repeat business
- Worked closely with team members and management to keep operations running smoothly during peak hours
- Consistently met productivity and quality expectations over 11 years of service
Package Handler
UPS
Lemont
2013.01 - 2014.01
- Loaded and unloaded trucks under strict deadlines
- Worked in fast-paced, performance-driven environment
Shipping and Receiving Technician
Menards
Tinley Park
2010.05 - 2013.01
- Assisted with inventory handling and organization
- Supported logistics operations and order accuracy
Education
Diploma -
Bremen High School
Midlothian, IL 2006.07 - 01/2010
Skills
- Time Management
- Reliability & Punctuality
- Self-Motivated
- Works Independently
- Adaptability
- Attention to Detail
- Process-Driven
- Coachable & Open to Feedback
Timeline
Package Handler
FedEx
2025.03 - Current
Lead Tire Technician
Discount Tire
2014.10 - 2025.02
Package Handler
UPS
2013.01 - 2014.01
Shipping and Receiving Technician
Menards
2010.05 - 2013.01
Diploma -
Bremen High School
2006.07 - 01/2010