Steven Leon
Elk Grove Village
Summary
Dynamic Client Advisor with a proven track record at companies such as Gucci and Nordstrom, excelling in customer service and client relationship management. Skilled in cross-selling techniques and client profile building, I consistently enhance client satisfaction and loyalty. Adept at identifying needs and delivering tailored solutions, I thrive in collaborative environments to drive sales and elevate brand experiences.
Overview
11
11
years of professional experience
Work History
Client Advisor
GUCCI
Rosemont
10.2022 - Current
- Provided exceptional customer service to enhance client satisfaction.
- Managed client appointments and follow-ups efficiently.
- Educated clients on brand heritage and product details effectively.
- Identified client needs and provided tailored solutions.
- Collaborated with team members to maintain store presentation standards.
Sales Representative - Designer Shoes
NORDSTROM
Oakbrook Terrace
04.2015 - 07.2022
- Provided exceptional customer service to enhance shopping experiences.
- Assisted customers with product selections and inquiries effectively.
- Educated customers on product features and benefits actively.
- Developed key customer relationships to increase sales.
- Managed client appointments and follow-ups efficiently.
Sales Representative
AT&T
Highland Park
12.2020 - 04.2021
- Managed customer accounts, ensuring satisfaction and retention
- Conducted product demonstrations for potential clients
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Provided customer support and resolved service issues
Sales Associate
MACYS
Schaumburg
09.2014 - 04.2015
- Assisted customers in product selection and provided personalized recommendations.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Managed merchandise displays to enhance visual appeal and drive sales.
- Collaborated with team members to maintain store cleanliness and organization.
Education
Some College (No Degree) - Music Business
Columbia College, Chicago
Chicago, ILSkills
- Customer service
- Client relationship management
- Client profile building
- Customer retention
- Conflict resolution
- Cross-selling techniques
- Salesfloor maintenance
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Client Advisor
GUCCI
10.2022 - Current
Sales Representative
AT&T
12.2020 - 04.2021
Sales Representative - Designer Shoes
NORDSTROM
04.2015 - 07.2022
Sales Associate
MACYS
09.2014 - 04.2015
Some College (No Degree) - Music Business
Columbia College, Chicago
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