Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Kopca

Bridgeview

Summary

Ambitious, career-focused job seeker, anxious to obtain a Customer Service Associate position with over 7 years of experience in customer service. Considered hardworking, punctual and very dependable.

Overview

34
34
years of professional experience

Work History

RESTAURANT MANAGER & CHEF

Illinois Bar & grill
09.2018 - Current
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.

SERVER

White Sox Bar & Grill
05.2017 - 06.2018
  • Consistently provided professional, friendly and engaging service.
  • Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Stocked and maintained cleanliness of stations.
  • Maintained high standards of cleanliness and sanitation.
  • Provided friendly and attentive service.
  • Delivered quality service by providing a warm and welcoming environment.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.

COOK - SERVER - MANAGER

Illinois Bar & Grill
04.2002 - 05.2017
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers.

WAREHOUSE WORKER

Nielsen Bainbridge LLC
08.2001 - 05.2002
  •  Obtained, moved, and sorted products, materials, containers, and orders as well as pulling merchandise from warehouse stock bins and shelves for shipping and receiving.
  • Packaging merchandise for shipment, either in boxes or on pallets as well as transported packages to customer vehicles: recorded selected merchandise in accordance with standard operating procedures.
  • Ensured correct and complete labels are attached to all orders processed and replenished area inventory stock.
  • Removed completed and/or defective products or materials and placed product onto conveyor belts, or moving to specified areas, and at the loading dock.
  • Cleaned containers, materials, supplies, and work areas utilizing appropriate cleaning solutions and hand tools: ensuring to stay in compliance with company policy and procedures and OSHA.

Assistant Manager

Conte Di Savoia
03.1991 - 04.2001


  • Prepared daily food items, cooked simple foods, and prepared beverages: food consisted of sandwiches, salads, and soups.
  • Managed, maintained, and restocked inventory as well as ordered necessary supplies to keep the restaurant appropriately stocked.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Stocked and replenished merchandise according to store merchandising layouts.

Education

GED -

Moraine Valley Community College
Palos Hills, IL
2001

Skills

  • Multitasking
  • Quick problem solver
  • Attention to detail
  • Organized and efficient
  • Reliable and motivated
  • Strong work ethic
  • Quick learner
  • Customer service
  • Store opening and closing
  • Upselling techniques

Timeline

RESTAURANT MANAGER & CHEF

Illinois Bar & grill
09.2018 - Current

SERVER

White Sox Bar & Grill
05.2017 - 06.2018

COOK - SERVER - MANAGER

Illinois Bar & Grill
04.2002 - 05.2017

WAREHOUSE WORKER

Nielsen Bainbridge LLC
08.2001 - 05.2002

Assistant Manager

Conte Di Savoia
03.1991 - 04.2001

GED -

Moraine Valley Community College

Similar Profiles

CREATE PROFILE
Steven Kopca