Steven King Jr.
Chicago
Summary
Professional strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
09.2023 - Current
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Planned and cased mail in sequence of delivery for designated route.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Flight Attendant
Republic Airways
10.2022 - 07.2023
- Knowledgeable of all emergency equipment and procedures on board aircraft
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Fulfillment Center Associate
Amazon
03.2022 - 07.2022
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
Customer Sales Associate
Menards
10.2020 - 07.2021
- Operated forklift
- Assisted in inventory management, ensuring accurate stocking levels and timely replenishment of merchandise.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Adhered to company safety policies regarding floor management and customer interactions.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
Customer Sales Associate
Lowe's Home Improvement
05.2020 - 10.2020
- Operate forklift
- Deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need
- Friendly & professional, and engaging customers to help with project needs and answer questions
- Ensure merchandise is accurately accounted for, handled, and ready for customer pick-up
- Consulted with installation companies
- Documented and generated installed sales
Education
VA Masters of Architecture - Architecture
Hampton University
Hampton, VA03.2024
Skills
- Issue reporting
- Teamwork and collaboration
- Task prioritization
- Microsoft windows
- Quick decision making
- Weather condition preparedness
- Delivery routing system (DRS)
- Route management
- Safety awareness
Languages
Chinese (Mandarin)
Timeline
City Carrier Assistant
United States Postal Service, USPS
09.2023 - Current
Flight Attendant
Republic Airways
10.2022 - 07.2023
Fulfillment Center Associate
Amazon
03.2022 - 07.2022
Customer Sales Associate
Menards
10.2020 - 07.2021
Customer Sales Associate
Lowe's Home Improvement
05.2020 - 10.2020
VA Masters of Architecture - Architecture
Hampton University
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