Steven Griffith
Champaign
Summary
Results-driven Assistant Manager specializing in employee training and conflict resolution. Focused on enhancing operational efficiency and ensuring compliance with health regulations. Demonstrates strong leadership, strategic planning, and problem-solving skills. Collaborates effectively to meet objectives, motivate teams, and efficiently manage resources.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Domino's Pizza
Champaign
01.2026 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Trained new team members on customer service and operational procedures to enhance team effectiveness.
- Delegated work to staff, setting priorities and goals.
- Managed inventory levels and placed orders to maintain stock availability.
- Monitored food safety practices to comply with health regulations and standards.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
Assistant Manager
Jimmy John's
Champaign
05.2022 - 01.2026
- Supervised staff to optimize workflow and deliver exceptional customer service.
- Trained new employees on operational procedures and company policies to ensure compliance and efficiency.
- Implemented strategies to improve employee performance and foster team collaboration.
- Conducted performance reviews to identify areas for employee improvement.
- Monitored inventory levels to maintain adequate stock for daily operations.
- Coordinated with suppliers to order fresh ingredients and supplies timely.
- Maintained cleanliness and organization of work areas to meet health standards.
- Implemented promotional strategies to enhance customer engagement and sales.
- Monitored food safety practices to comply with health regulations and standards.
- Coordinated team meetings to discuss performance, updates, and training needs.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited new employees through job postings and interviews, providing training on essential skills and company policies.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Urbana High School
Urbana, IL05-2023
Skills
- Inventory management
- Supplier coordination
- Sales forecasting
- Budget management
- Operational efficiency
- Performance reviews
- Staff supervision
- Employee training
- Task delegation
- Time management
- Workload management
- Strategic planning
- Process optimization
- Customer relationship management
- Team collaboration
- Adaptability and flexibility
- Closing oversight
Timeline
Assistant Manager
Domino's Pizza
01.2026 - Current
Assistant Manager
Jimmy John's
05.2022 - 01.2026
High School Diploma -
Urbana High School