Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Steven Dondelinger

Park Ridge

Summary

Enterprise professional, highly effective and ready to excel in customer success management. Background includes managing high-value client accounts and delivering tailored solutions to meet customer needs. Renowned for fostering team collaboration and navigating dynamic environments. Expertise in relationship management, strategic planning, and proactive communication.

Overview

18
18
years of professional experience

Work History

Enterprise Customer Success Manager

360insights
09.2022 - 04.2023
  • Account ownership of 8 Key Accounts serving as main point of contact
  • Develop and maintain Executive client relationships
  • Regularly coordinate with cross-functional stakeholders to ensure best in class deliverables to client
  • Facilitate ongoing project visibility and timeline discussions to manage client expectations
  • Deliver Quarterly and Executive Business Reviews reporting client performance milestones, identify areas of improvement, and providing targeted client recommendations

Customer Success Manager

360insights
10.2021 - 08.2022
  • Account ownership of 16 accounts
  • Coordinate with internal technical stakeholders to ensure timely and accurate client performance
  • Maintain regular weekly meetings with clients to enhance communication and build client relationships
  • Develop and deliver reporting and analytics to clients emphasizing account performance while identifying areas of improvement

Customer Success Manager

SmartCommerce
01.2021 - 03.2021
  • Build relationships with agency prospects to grow MRR
  • Manage technical support inbox maintaining timely and accurate assistance to all partners
  • Perform client trainings on platform configuration, analytic reporting, and provide consultation on ad presentation

Customer Success Manager

CareerBuilder
03.2019 - 06.2020
  • Active ownership as single point of contact, owning all aspects of client success including data driven consultative training, best practices, and how solutions/products could assist clientele in achieving business goals
  • Maintain relationship with 30 client partnerships with contracts ranging $4K-$40K MRR
  • Demonstrated expert knowledge on account integration, product set, organizational structure, and buying history
  • Conducted Quarterly Business Reviews with key partners, providing product roadmap insights and key recommendations

Customer Success Manager

DMD Marketing Corp.
01.2018 - 03.2019
  • Coordinate with internal stakeholders to ensure a flawless transition to post sales activities
  • Generate JavaScript codes for implementation on client web properties
  • Drive timely client onboarding, report delivery, and regular client communications
  • Act as liaison between client and technical teams during advanced data integrations
  • Provide regular insights to client through custom reporting and data analysis

Team Lead, Customer Success

Channel IQ/Market Track, LLC
11.2015 - 12.2016
  • Player/Coach responsibilities that require leading 6 CSMs and Analysts while managing my own book of clients.
  • Lead Strategic Account Initiatives for Goodyear, HP, Whirlpool, Luxottica etc.
  • Drive project discussions, requirements, deliverables, timelines
  • Coordinate client requirements with internal development teams/cycles
  • Maintained executive client communications regularly serving as the escalation point

Manager, Client Delivery

Channel IQ/Market Track, LLC
01.2015 - 11.2015
  • Managed a headcount of 14 different Advisory and Senior Account Managers
  • Developed short and long terms goals with each member to develop both personal and professional growth
  • Delivered team updates/metrics/initiatives to upper management weekly

Sales Engineer

Channel IQ/Market Track, LLC
01.2014 - 01.2015
  • Facilitated the sales demo request, creation, and delivery environment for 200+ Demos
  • Delivered onsite presentations to current clients and prospects
  • Assisted sales team with RFP/RFQ documentation and demonstrations
  • Developed and delivered successful pilot programs for both Hewlett Packard and Deckers Outdoors

Senior Customer Success Manager

Channel IQ/Market Track, LLC
05.2012 - 01.2014
  • Worked closely with sales to successfully onboard new clients with our platform and portal and maintain great relationships with 30+ clients as the main daily contact
  • Provided business and data insights on channel management programs; creating specialized MAP enforcement plans per individual company’s needs through detailed presentations

Regional Sales Manager

SPSS Inc.
06.2005 - 06.2009
  • Maintained new revenue and renewal goals in excess of $800K
  • Delivered virtual and onsite sales presentations

Education

Associates - Culinary Arts

Kendall College
Chicago, IL
01.2011

BS - Organizational Communications

Northern Illinois University
Dekalb, IL
01.2005

Skills

  • Proficient in advanced Excel functions
  • Customer support advocacy
  • Goal development and attainment
  • Analytical decision making
  • Client needs assessment
  • Salesforce proficiency
  • CRM software expertise
  • Performance metrics analysis
  • Customer training
  • Customer onboarding
  • Upselling and expansion

Timeline

Enterprise Customer Success Manager

360insights
09.2022 - 04.2023

Customer Success Manager

360insights
10.2021 - 08.2022

Customer Success Manager

SmartCommerce
01.2021 - 03.2021

Customer Success Manager

CareerBuilder
03.2019 - 06.2020

Customer Success Manager

DMD Marketing Corp.
01.2018 - 03.2019

Team Lead, Customer Success

Channel IQ/Market Track, LLC
11.2015 - 12.2016

Manager, Client Delivery

Channel IQ/Market Track, LLC
01.2015 - 11.2015

Sales Engineer

Channel IQ/Market Track, LLC
01.2014 - 01.2015

Senior Customer Success Manager

Channel IQ/Market Track, LLC
05.2012 - 01.2014

Regional Sales Manager

SPSS Inc.
06.2005 - 06.2009

BS - Organizational Communications

Northern Illinois University

Associates - Culinary Arts

Kendall College

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