Steven Castaneda
Chicago
Summary
Experience in performing physically demanding tasks. Utilizes teamwork and reliability to meet project deadlines. Track record of maintaining safety standards and adapting to various work environments.Offering strong work ethic and eagerness to learn and develop in hands-on environment.
Overview
4
4
years of professional experience
Work History
Uber Driver
Uber
07.2023 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Customer Service Representative
Honda Car Dealership
01.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Handler
UPS
12.2020 - 01.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
High School Diploma -
William Allen High School
Allentown, PA05-2020
Skills
- Time management
- Communication
- Dependable and reliable
- Customer-oriented
- Teamwork and collaboration
- Heavy lifting
- Safety awareness
- Power tool proficiency
- Shipping and receiving
- Truck loading
- Physical strength and stamina
- Demolition techniques
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber
07.2023 - Current
Customer Service Representative
Honda Car Dealership
01.2021 - 10.2021
Package Handler
UPS
12.2020 - 01.2021
High School Diploma -
William Allen High School
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