STEVEAN IVANOV
Naperville,IL
Summary
Diligent IT Support Engineer with a proven track record of resolving complex technical issues and maintaining system integrity. Skilled in troubleshooting, system administration, and user support. Known for a logical, detail-oriented approach and strong documentation practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Level 2 Support Technician
Common Sense Solutions
Darian, Illinois
06.2022 - 07.2024
- Utilized Active Directory to manage user accounts and permissions
- Provided on-site support for clients
- Performed network troubleshooting and diagnosis
- Provided level 2 technical support to internal and external customers
- Provided end-user training regarding computer usage and application functionality
- Performed server maintenance on Windows Server 2008, 2012, and 2016
- Maintained end-user devices via remote monitoring agents
- Multi-Factor Authentication (MFA) Deployment
- Provided end-user security awareness training
- Delivered white glove IT support to C-level executives
Level 2 IT Support Engineer
Empist
Chicago, Illinois
07.2024 - 10.2025
- Acted as an escalation point for level 1 technicians
- Provided on-site support for clients, including frequent visits to troubleshoot issue, perform installations, and maintain systems/documentation
- Provided level 2 technical support to internal and external customers
- Assisted senior IT personnel in ongoing projects and to improve IT operations
- Coordinated with vendors regarding procurement of hardware and software components
- Provided email security administration - experience with spam filtering, threat protection, and secure email gateways (Mimecast, Proofpoint, M365, Barracuda)
- Maintained server maintenance tasks such as patching, updates, and OS upgrades
- Assisted with implementation and user support of remote desktop virtualization solutions - including setup, access, and troubleshooting
- Provided remote desktop support for end-users experiencing technical difficulties
- Managed user accounts, groups, and permissions within Active Directory
- Created and maintained Group Policy Objects (GPOs) to enforce workstation and user security settings
- Developed and ran PowerShell scripts to automate administrative tasks and streamline system configurations
- Delivered white glove IT support to C-level executives
Senior Engineer - Client Relations
Business Knowledge Systems
Plainfield, IL
10.2025 - Current
- Plan and execute network deployments using Fortinet, SonicWall, and Ubiquiti/UniFi (firewalls, switches, and APs)
- Lead client-facing technical initiatives with a focus on infrastructure, networking, and project delivery
- Act as escalation point for complex issues, handling advanced troubleshooting beyond help desk scope
- Lead and contribute to project work
- Support and maintain Microsoft 365/Azure and Active Directory environments
- Developed and maintained detailed technical documentation
- Acted as a primary client-facing engineer (TAM) for multiple clients
Skills
- Documentation
- Active Directory Administration
- 0365/Azure
- Windows Server Management
- Ticketing systems
- Networking
- PowerShell scripting
- Group Policy Management
- End-user training & onboarding
- C-Suite / Executive White Glove Support
- Project management
Certification
- Ms-900
- A+
- Net+
Languages
English
Native or Bilingual
Bulgarian
Professional Working
Timeline
Senior Engineer - Client Relations
Business Knowledge Systems
10.2025 - Current
Level 2 IT Support Engineer
Empist
07.2024 - 10.2025
Level 2 Support Technician
Common Sense Solutions
06.2022 - 07.2024