Steve Miller
Naperville
Summary
Professional retail management professional with proven track record in leading store operations and driving sales/people growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
My overall focus is to continue learning and growing, and to use the skills/information I gain, putting it towards developing others.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Aurora
08.2025 - Current
- Oversee daily store operations, ensuring compliance with company policies and procedures.
- Lead teams in achieving sales goals through effective merchandising and customer engagement strategies.
- Managing inventory control, cash control, and store opening and closing procedures.
- Fostering a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Fostering a culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Implemented inventory management systems to optimize stock levels and minimize shrinkage.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Lowe’s Home Improvement
01.2005 - 07.2025
- Oversaw operational activities of a large retail store, enhancing customer satisfaction and team effectiveness. Led a diverse team of 160+ associates in optimizing inventory control, increasing sales, and ensuring safety protocols. Developed team capabilities to deliver outstanding service, addressing customer home improvement challenges and achieving performance benchmarks. Cultivated an inclusive environment, balancing operational excellence with a focus on employee and customer well-being.
Assistant Overnight Manager
Dominick’s Finer Foods
01.1999 - 01.2005
- As an overnight manager at Dominick’s, I led the night shift team to keep the store running smoothly and prepared for the next day’s customers. My role involved overseeing stocking, inventory management, and store organization while ensuring a safe and efficient work environment. I managed a dedicated team, coordinating tasks like unloading deliveries and setting up displays, and troubleshooting any issues that arise during the shift. By maintaining high standards overnight, I help ensure customers walk into a fully stocked, organized store every morning.
Education
High School Diploma -
Bartlett High School
01-2001
Skills
- Motivated and detail-oriented
- Consistently positive demeanor
- Service excellence
- Analytical problem-solving
- Customer service management
- Proficient in task management
- Coaching and guidance
- Collaborative team management
- Friendly and positive
- Retail merchandising
- Talent acquisition
- Building professional relationships
Accomplishments
- Supervised teams of 160+ staff members.
- Managed multiple stores that exceeded company expectations in sales, profit, safety and engagement year over year.
- Achieved results through effectively implementing leadership training programs
- Hosted several Executive Leadership Team visits with successful outcomes and results
- Achieved "Store of the Year" ranking over 4 times and nominated over 6 times
- Received "Platinum Hammer" award, being a top leader amongst leaders
Certification
- Several Leadership Training Programs, Lowe's Home Improvement - 2009-2025
- Licensed Powered Equipment Operator - 2005-Current
- Microsoft Office Training (Excel, Word, Powerpoint, OneNote) - 2009
- Pharmacy Technition License - 2025
- Certified in AI, Coursiv - 2025-2026
Timeline
Store Manager
Walgreens
08.2025 - Current
Store Manager
Lowe’s Home Improvement
01.2005 - 07.2025
Assistant Overnight Manager
Dominick’s Finer Foods
01.1999 - 01.2005
High School Diploma -
Bartlett High School
EXPERIENCE OR LEADERSHIP
- Leading high-performing teams in a fast-paced retail environment, overseeing all store operations, including sales, inventory management, customer service, and employee development, to drive consistent performance and exceed company goals.
- Managing teams of 160+ associates, fostering a culture of accountability, collaboration, and exceptional customer service, resulting in multiple leadership recognition awards for outstanding team leadership and engagement.
- Spearheaded initiatives to improve operational efficiency, customer satisfaction, and sales performance, contributing to the store’s nomination for Store of the Year.
- Implemented training and development programs to enhance employee skills, improving retention and performance metrics.
- Overseen multimillion-dollar budgets, inventory control, and compliance with safety and corporate standards, consistently achieving or surpassing key performance indicators.
- Leveraged 20+ years of progressive leadership experience within the company to build strong teams, streamline processes, and maintain a customer-focused environment.