Stevana Roberts
Des Plaines
Summary
Dedicated Mental Health Professional specializing in crisis intervention and individualized treatment planning. Successfully improved patient outcomes through effective assessments and collaboration with multidisciplinary teams. Focused on enhancing service delivery and operational efficiency within mental health care settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admissions Counselor
Montrose Behavioral Health Hospital
12.2022 - Current
- Conducted comprehensive assessments of client needs, skillfully navigating sensitive topics while gathering essential information for accurate evaluation purposes.
- Facilitated cross-departmental collaboration to ensure consistent training standards throughout the organization.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Improved billing accuracy by implementing quality control measures and updating insurance information in a timely manner.
- Verified insurance of patients to determine eligibility.
Emergency Service Counselor
DuPage County Health Department
09.2021 - 02.2022
- Enhanced hotline efficiency with effective call handling and timely follow-up actions.
- Provided immediate crisis intervention services for callers experiencing emotional distress or seeking assistance with personal concerns.
- Demonstrated cultural sensitivity and respect for diversity when working with clients from various backgrounds, promoting an inclusive and supportive environment.
- Completed crisis evaluations onsite for residential program.
- Supported clients experiencing mental health crises by connecting them with appropriate professionals and resources.
Intake Specialist
DuPage County Health Department
02.2018 - 02.2019
- Identified clients' needs to link to appropriate services and schedule appointments for health department services
- Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.
- Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
- Established working knowledge of essential public health and behavioral health services
- Maintaining exceptional customer service skills and professionalism.
Cares Line Worker
Chrysalis Consulting Group
03.2016 - 08.2017
- Identified intervention needs and collaborated with senior personnel to implement effective support strategies
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Recommended psychological interventions to Medicaid providers based on hotline responses from schools, parents, hospitals, and police departments
- Performed over the phone assessments to determine eligibility for SASS.
- Maintained accurate records and documentation to ensure compliance with regulatory requirements and facilitate seamless service delivery
Education
Bachelor of Arts - Family And Consumer Sciences
Eastern Illinois University
Charleston, IL5 2015
Master of Arts - Clinical Psychology
Concordia University Chicago
River Forest, IL12 2021
Skills
- Client assessment
- Enrollment management
- Insurance verification
- Documentation management
- Mental health assessments
- Problem-solving
- Critical thinking
- Conflict resolution
- Multitasking
Certification
- LPC - Licensed Professional Counselor ( Pending approval to sit)
Timeline
Admissions Counselor
Montrose Behavioral Health Hospital
12.2022 - Current
Emergency Service Counselor
DuPage County Health Department
09.2021 - 02.2022
Intake Specialist
DuPage County Health Department
02.2018 - 02.2019
Cares Line Worker
Chrysalis Consulting Group
03.2016 - 08.2017
Bachelor of Arts - Family And Consumer Sciences
Eastern Illinois University
Master of Arts - Clinical Psychology
Concordia University Chicago