Stephon Flakes
Chicago
Summary
Results-driven Catastrophe Claims Adjuster with expertise in claims investigation and damage assessment. Demonstrates strong attention to detail and effective communication, enhancing case management workflows and mentoring junior adjusters.
Overview
6
6
years of professional experience
Work History
Catastrophe Claims Adjuster
State Farm
Chicago, IL
12.2022 - Current
- Evaluated complex catastrophe claims to ensure compliance with company policies and industry regulations.
- Collaborated with clients and contractors to gather necessary documentation for claim processing.
- Analyzed loss data to identify trends, contributing to improved claims handling procedures.
- Mentored junior adjusters on best practices in claim assessment and customer communication strategies.
- Oversaw case management workflows, enhancing efficiency in claim investigations and settlements.
Sales Associate
GEICO
Richardson, TX
01.2020 - 12.2022
- Developed strong customer relationships through effective communication and personalized service.
- Assisted customers in understanding insurance products and selecting appropriate coverage options.
- Processed policy renewals and changes efficiently to ensure customer satisfaction.
- Trained new associates on product knowledge and sales techniques to enhance team performance.
Education
High School Diploma -
MacArthur High School
Irving, TXSkills
- Claims investigation
- Estimating repair costs
- Damage assessment
- Property inspection
- Policy interpretation
- Problem-solving
- Verbal and written communication
- Highly motivated
- Attention to detail
- Multitasking and organization
- Team collaboration
- Critical thinking
Timeline
Catastrophe Claims Adjuster
State Farm
12.2022 - Current
Sales Associate
GEICO
01.2020 - 12.2022
High School Diploma -
MacArthur High School