Stephfanie Napier
Springfield
Summary
Highly motivated individual with extensive experience providing direct patient care in hospital and long-term care settings. Demonstrates ability to work collaboratively with nursing staff, other healthcare professionals, and patients to promote quality patient care. Possesses strong clinical knowledge, excellent communication skills, and an unwavering commitment to compassionate patient care. Results-driven professional with healthcare operations experience, including scheduling, documentation management, and interdepartmental communication. Demonstrates strong organizational skills, attention to detail, and the ability to prioritize competing demands while maintaining accuracy and confidentiality.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Springfield Memorial Hospital
Springfield, IL
03.2025 - Current
- Measure and record vital signs( blood pressure, temperature, pulse and respirations).
- Performed hourly rounds and responded promptly to call lights.
- Utilized computer systems for charting patient data.
- Direct patient care such as bathing, grooming, and feeding patients
- Moving, turning and transporting patients between beds, wheelchairs, and stretchers
- Observing patients for physical/emotional changes and reporting concerns immediately to the nursing staff
- Assist with wound care, catheter care, and other basic treatment
Unit Secretary
Springfield Memorial Hospital
Springfield, IL
03.2025 - Current
- Acting as the primary receptionist, answering, screening, and directing incoming calls
- Greeting patients and families, providing directions, and assisting with forms
- Managing the logistical flow of patients into, within, and out of the unit, including preparing paperwork for transfers or discharges
- Maintaining staff and patient assignments along side charge nurse
Patient Access Specialist
Springfield Clinic
Springfield, IL
08.2024 - 04.2025
- Managed high-volume incoming calls for Internal and Family Medicine practices
- Scheduled and rescheduled patient appointments efficiently
- Verified insurance eligibility and updated patient demographics accurately
- Documented detailed and accurate notes within the patient record system
- Routed clinical messages to nurses and providers as appropriate
- Relayed nurse/provider responses to patients when permitted
- Directed prior authorization inquiries to the appropriate department
- Maintained HIPAA compliance while handling confidential patient information
- Provided professional, compassionate service to patients over the phone
Unit Secretary
Springfield Memorial Hospital
Springfield, IL
04.2022 - 10.2024
- Acting as the primary receptionist, answering, screening, and directing incoming calls
- Greeting patients and families, providing directions, and assisting with forms
- Managing the logistical flow of patients into, within, and out of the unit, including preparing paperwork for transfers or discharges
- Maintaining staff and patient assignments along side charge nurse
Patient Care Technician
Springfield Memorial Hospital
Springfield, IL
04.2022 - 10.2024
- Measure and record vital signs( blood pressure, temperature, pulse and respirations).
- Performed hourly rounds and responded promptly to call lights.
- Utilized computer systems for charting patient data.
- Direct patient care such as bathing, grooming, and feeding patients
- Moving, turning and transporting patients between beds, wheelchairs, and stretchers
- Observing patients for physical/emotional changes and reporting concerns immediately to the nursing staff
- Assist with wound care, catheter care, and other basic treatment
Home Care Professional
Home Instead
Springfield, IL
05.2021 - 07.2022
- Provided compassionate, patient-focused home care services to elderly and disabled clients.
- Maintained accurate documentation of client visits and provided detailed reports to supervisors.
- Provided emotional support and companionship to isolated seniors.
- Successfully managed a caseload of diverse clients with varying medical needs.
- Provided transportation assistance for appointments or other necessary outings.
- Demonstrated ability to work independently with minimal supervision while providing excellent client care.
- Developed personalized care plans in collaboration with clients and families to address individual needs.
- Maintained a clean and safe home environment for patients, ensuring their comfort and wellbeing.
Certified Nursing Assistant
Lewis Memorial Christian Village
Springfield, IL
08.2018 - 04.2022
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Helped maintain a positive environment by providing encouragement and support to residents.
Staffing Coordinator
American Home Care
Columbia, MO
05.2016 - 10.2016
- Developed relationships with hiring managers to ensure staffing needs were met in a timely manner.
- Interacted with employees to cover daily staffing requirements.
- Conducted phone screenings of candidates to assess qualifications, skills, experience, and other criteria.
- Provided administrative support such as scheduling meetings or ordering office supplies.
- Verified employee's time and attendance using payroll software
- Verified payroll, vacation and sick time hours to support accounting processes.
- Developed and facilitated new-hire orientations.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
Home Care Professional
American Home Care
Columbia, MO
04.2016 - 10.2016
- Provided compassionate assistance with daily living activities to enhance client comfort and well-being.
- Monitored and documented client health status, ensuring timely communication of changes to healthcare professionals.
- Coordinated transportation and scheduling for client appointments, facilitating access to necessary medical services.
- Fostered strong relationships with clients, promoting trust and open communication regarding their care preferences.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Improved patient satisfaction by providing personalized and compassionate care.
- Assisted patients in maintaining personal hygiene, promoting dignity and self-esteem.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Transported clients for medical and personal outings.
Education
High School Diploma -
Department of Elementary And Secondary Education
State Of Missouri12.2013
Skills
- Patient observation
- CPR certification
- Data collection
- Information protection
- Clinical documentation
- HIPAA compliance
- Strong organization
- Customer service
- Incoming call management
- Patient records maintenance
- Computer proficiency
- Collaboration and teamwork
Timeline
Patient Care Technician
Springfield Memorial Hospital
03.2025 - Current
Unit Secretary
Springfield Memorial Hospital
03.2025 - Current
Patient Access Specialist
Springfield Clinic
08.2024 - 04.2025
Unit Secretary
Springfield Memorial Hospital
04.2022 - 10.2024
Patient Care Technician
Springfield Memorial Hospital
04.2022 - 10.2024
Home Care Professional
Home Instead
05.2021 - 07.2022
Certified Nursing Assistant
Lewis Memorial Christian Village
08.2018 - 04.2022
Staffing Coordinator
American Home Care
05.2016 - 10.2016
Home Care Professional
American Home Care
04.2016 - 10.2016
High School Diploma -
Department of Elementary And Secondary Education