Stephen Heineman
Villa Park
Summary
Experienced professional mover with a strong background in logistics and organization. Recognized for exceptional teamwork and adaptability, resulting in seamless transitions and effective problem-solving. Prioritizes safety protocols and client satisfaction. Reliable and motivated to meet changing demands with precision and efficiency. Proven track record in coordinating and overseeing moving operations to ensure timely completion of tasks. Skilled in managing teams to maintain high efficiency and safety standards. Expertise in problem-solving and handling complex logistics guarantees customer satisfaction. Over 5 years of experience in logistics, transportation, and quality assurance, with skills in commercial driving (Box Truck, CDL Class B), inventory management, and customer service. Adept at streamlining operations, ensuring safety compliance, and delivering exceptional service. Seeking a dynamic role to leverage skills and drive efficiency for growth.
Overview
8
8
years of professional experience
Work History
Lead Mover/Driver
New World Van Lines
05.2021 - Current
- Exceeds performance targets consistently by implementing process improvements in packing and unpacking techniques.
- Streamline material delivery processes which increased efficiency and reduced downtime.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Disconnect and reconstruct furniture by removing headboards from bed frames, unscrewing mirrors from dressers, and reassembling tables.
- Mentor junior movers, providing guidance on the best practices in this industry.
- Develop comprehensive move plans tailored to individual client needs and requirements.
- Streamline moving processes for increased efficiency and reduced overall project timelines.
- Implement cost-saving measures, effectively managing budgets for each moving project. Reconfigure truck layouts to optimize space, reducing trips by 20% and fuel costs by 15%.
- Construct pre-move surveys for clients to complete (optional) as an added safeguard, and has improved the clients exceeding our overall satisfaction scored by the clients, prior to meeting with them for their pre-move walk through, accurately assessing all required resources and an accurate estimation of how many labor hours will be required for each job. Conduct pre-move walk through with clients to confirm inventory, pack/fragile items, and coordinate logistics.
- Safely load/unload 50+ furniture items daily using protective wrapping and equipment, minimizing damage by 98.6%.
- Loaded and unloaded trucks with customer possessions or merchandise.
- Pack boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Reduce damage claims through careful handling of fragile items and proper use of equipment.
- Train and supervise 3 junior team members. Mentored junior movers, providing guidance on best practices and industry standards.
- Deliver exceptional customer service, addressing concerns promptly to maintain a high level of client satisfaction.
- Improve client satisfaction by ensuring timely and efficient relocation services.
- Build strong relationships with clients to ensure repeat business and positive referrals.
Delivery Driver
Amazon
12.2020 - 05.2021
- Delivered 100+ packages daily to residential and business addresses with 99% on-time accuracy.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Expedited deliveries to meet customer deadlines and requirements.
Machine Operator/Railroad Switch Assembly
United Steel & Fasteners Inc
05.2020 - 12.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated drill press, belt sander, and grinding equipment to refurbish 200+ railroad bolts weekly.
- Assembled railroad switches using hand tools, achieving a 98% defect-free assembly rate.
- Streamlined greasing and sealing processes, reducing switch completion time by 25%.
Material Handler
HQC Inc
01.2019 - 06.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Managed inventory for 10+ production machines using forklifts, reducing downtime by 40%.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
Quality Assurance Technician
HQC Inc
06.2019 - 05.2020
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Conducted hourly quality checks on molded plastics, reducing customer returns by 30%
- Performed thorough inspections of incoming materials and outgoing products.
- Audited and scrapped 50+ non-compliant products monthly, ensuring 100% compliance with specifications.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
Sales Associate/Cashier
AutoZone
09.2017 - 06.2018
- Boosted upsell revenue by 15% through proactive customer engagement and product recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Implemented the organization and maintaining the store layout, improving restocking efficiency by 25%.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma -
West Aurora High School
05.2017
Skills
- Commercial Driving (Box Truck, CDL Class B);
- Logistics & Route Optimization;
- Team leadership;
- Quality control monitoring;
- Forklift Operation;
- Heavy lifting expertise;
- Safety Compliance;
- Delegation and supervision;
- Customer Service;
- Problem-solving skills;
- Packing/Wrapping Techniques
Accomplishments
- Trained 5+ new hires across roles, improving team productivity by 35%.
- Recognized as 'Employee of the Month' at HQC Inc for zero defects during a 3-month audit period.
Cdl
CDL CLASS B LICENSE, EXP: 01/2026
Timeline
Lead Mover/Driver
New World Van Lines
05.2021 - Current
Delivery Driver
Amazon
12.2020 - 05.2021
Machine Operator/Railroad Switch Assembly
United Steel & Fasteners Inc
05.2020 - 12.2020
Quality Assurance Technician
HQC Inc
06.2019 - 05.2020
Material Handler
HQC Inc
01.2019 - 06.2020
Sales Associate/Cashier
AutoZone
09.2017 - 06.2018
Diploma -
West Aurora High School
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