Stephen Harvey

• Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
• Guided customers through step-by-step solutions in a clear and concise manner.
• Handled customer service issues by providing guidance or escalating for advanced support.
• Assisted in troubleshooting network problems and monitored system performance.
• Conducted remote diagnostics to identify and solve technical problems.
• I communicated with field representatives via email, phone, and the ticketing system, providing updated status and solutions to deliver parts.

• Prepped and prepared all food, as well as created new recipe items.
• Perform and execute tasks and practices regulated by the FDA, as well as sanitation procedures.
• Stock and organize perishable and non-perishable food items, and dry goods.
• Trained and supervised new employees.
• Responsible for handling transactions, balancing the cash drawer, and making cash deposits.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Provided efficient and courteous service to customers at all times.
• Collaborated with departmental leaders to establish organizational goals.

• Assist in the preparation of quotations, bids and estimates for our customers
• Facilitate proper hand-off of received orders to downstream teams (Manufacturing and/or engineering)
• Support open contracts by ensuring customer submittals are sent and approvals are received on schedule.
• Assist with processing customer orders
• Analyzed data to identify trends in customer feedback, sales patterns, and other metrics.
• Utilized strong organizational skills to manage multiple tasks and prioritize workloads.

• Responsible for coordinating the transportation of providers to ensure prompt and proper movement of shipments.
• Documented and made updates on all digital platforms, as well as responded to all track-and-tracing-related emails.
• Retrieved documentation from carriers for the accounting department to ensure the process of payments.
• Utilized computer systems to track shipments from origin to destination, and generate reports accordingly.
• Developed a strong relationship with vendors and suppliers to ensure the timely delivery of products.

• Responsible for providing customer service in a very high-volume call center that services franchises all over the country.
• Sold lawn care packages, as well as handling service calls.
• Operated as a digital tool specialist during the offseason, which involves measuring properties with a digital tool that determines the cost and amount of product needed per square foot in sales packaging.

• Generated reports on discrepancies between physical counts and computer records.
• Identified, corrected, and reported data entry errors.
• Collaborated with team members to ensure the timely completion of projects within given deadlines.

Requested by management to return to this organization after the contract ended via the project, as they were pleased with my performance.

• Maintained and managed operations through regularly updating all new hires.
• Set up orientation for new hires.
• Staffed employees
• Analyzed key performance indicators to identify effective strategies.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.