Stephen Cagle-Grove
Tinley Park
Summary
Innovative professional with 15+ years of work experience and proven knowledge of customer service, education, and operations management. Aiming to consistently improve my skill set, overcome challenges, and push myself to exceed expectations.
Overview
10
10
years of professional experience
Work History
Inflight Performance Support Supervisor
United Airlines
04.2023 - Current
- Conduct investigations based on performance conduct while following the guidelines of the Flight Attendant JCBA.
- Work in tandem with our HR, Labor, and Legal partners.
- Follow the contractual timelines to conduct a thorough investigation.
- Assess violations of United's Working Together Guidelines to determine appropriate discipline.
Inflight Support Supervisor
United Airlines
11.2022 - 04.2023
- Provided support and guidance for my direct reports.
- Recognized achievements such as milestone anniversaries and United 100's.
- Conducted investigations regarding attendance, performance, and other work-related issues.
- Tracked base short-notice callouts and implemented effective strategy for reducing that number each month.
Inflight Supervisor / DevelopingU
United Airlines
05.2022 - 10.2022
- Assisted flight attendants and helped resolve in-the-moment issues.
- Oversaw the ORD new hire DevelopingU program.
- Facilitated New Hire orientations and monthly training classes.
- Provided plane-side support to achieve our station's on-time departure goals.
Elementary Art Teacher K-5
Dillard Street Elementary
08.2021 - 04.2022
- Developed and implemented various thematic lesson plans utilizing age-appropriate material, focusing on relevant topics.
- Promoted a positive learning environment through effective classroom management strategies.
- Designed engaging lesson plans that fostered artistic growth while adhering to state and national standards for arts education.
- Integrated multicultural perspectives into art lessons, promoting an appreciation for diverse cultures and artistic expressions.
Flight Attendant
American Airlines
05.2018 - 08.2021
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Character Performer
Walt Disney World Resort
08.2013 - 12.2018
- Enhanced audience experience by embodying various characters with authenticity and charisma.
- Achieved increased guest satisfaction through consistent, high-quality performances in character roles.
- Developed strong improvisational skills, enabling seamless adaptation to unexpected situations.
- Delivered exceptional customer service by interacting with guests in character both on stage and off stage, enhancing their overall experience.
Graphic Design Teacher
McLaughlin Middle School Fine Arts Academy
01.2017 - 04.2018
- Enhanced student understanding of graphic design principles by incorporating real-world examples and case studies into lessons.
- Boosted student creativity and problem-solving skills through hands-on projects and collaborative assignments.
- Developed a comprehensive curriculum that focused on core graphic design concepts, fostering well-rounded designers in the process.
- Strengthened student technical skills by introducing industry-standard software tools and guiding them through practical exercises.
Education
Bachelor of Arts - Advertising Art Direction
Columbia College Chicago
Chicago, IL12.2014
Skills
- Operations Management
- Leadership Abilities
- Problem Solving
- Organizational Skills
Software Proficiency
Adobe Creative Cloud
- Photoshop
- Illustrator
- InDesign
- After Effects
Microsoft Office
- Word
- Excel
- PowerPoint
Timeline
Inflight Performance Support Supervisor
United Airlines
04.2023 - Current
Inflight Support Supervisor
United Airlines
11.2022 - 04.2023
Inflight Supervisor / DevelopingU
United Airlines
05.2022 - 10.2022
Elementary Art Teacher K-5
Dillard Street Elementary
08.2021 - 04.2022
Flight Attendant
American Airlines
05.2018 - 08.2021
Graphic Design Teacher
McLaughlin Middle School Fine Arts Academy
01.2017 - 04.2018
Character Performer
Walt Disney World Resort
08.2013 - 12.2018
Bachelor of Arts - Advertising Art Direction
Columbia College Chicago
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