Stephanie Grace Magpali
Carol Stream
Summary
I am a dedicated and focused woman who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. I can adeptly manage multiple projects with ease. I'm also capable of answering high-volume incoming calls while handling in-person inquiries from clients and colleagues. I'm flexible, hardworking, and a fast learner, with the drive to succeed. I have knowledge in working with MS Word, Excel, and PowerPoint. Seeking a role with increased responsibility and authority.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Member Services Team Lead
Sam's Club
Elgin
2022.04 - Current
- Facilitated cross-training among representatives to increase efficiency across teams.
- Monitored daily activities of Member Services Representatives to identify areas of improvement.
- Conducted regular one-on-one meetings with representatives to review performance goals, objectives and job expectations.
- Provided guidance and support to a team of 10 Member Services Representatives.
- Identified opportunities for process improvements within the department.
- Provided feedback on employee performance reviews based on observation during shift work or calls handled by staff members.
- Recruited, interviewed, trained and managed personnel in the Member Services department.
- Performed administrative duties such as maintaining records, preparing reports and tracking metrics for the department.
- Resolved escalated customer complaints or issues as needed.
- Developed and implemented strategies to improve customer service performance, including training programs and quality assurance measures.
- Assigned tasks and monitored progress on projects assigned to the Member Services team.
- Organized special events such as member appreciation days or open houses at branch locations.
- Collaborated with management team to develop new processes for better customer service delivery.
- Coordinated with other departments to ensure resolution of customer inquiries in a timely manner.
- Maintained up-to-date knowledge of product offerings and industry trends.
- Advised members on products, services, account information and billing inquiries.
- Engaged directly with clients to fulfill requests, resolve conflicts, and direct non-customer service related inquiries to appropriate department and personnel.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Processed cash and check deposits every day.
- Completed transactions for membership renewals and extensions.
- Enhanced member relationships by providing excellent service during each interaction.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Answered member questions about products and services.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Delivered quality service by assessing, advising and assisting credit union members.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Presented and explained services and products to meet member needs.
- Consulted with customers regarding needs and addressed concerns.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Prevented key account losses by researching discrepancies and correcting problems.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Personal Shopper
Instacart
Elgin
2017.06 - Current
- Processed payments for purchased items using cash registers or other payment systems.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Maintained accurate records of all purchases made by customers.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Assisted customers in selecting items that met their individual needs and preferences.
- Completed pickup and shopping orders for customers within local area.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Certified Nursing Assistant
Synergy Home Health Care
Schaumburg
2017.04 - 2022.01
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided emotional support to patients and families during difficult times.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Transported patients to treatment units, using wheelchair or stretcher.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Participated in educational programs related to nursing assistant skills development.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed patients for any changes in their physical or mental condition.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Cleaned and sanitized patient rooms according to established protocols.
- Reported changes in patient condition to registered nurse or physician.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Supported non-ambulatory residents in range of motion exercises.
- Helped residents walk with or without self-help devices.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information in EMR system.
- Assisted residents in preparing for activities and social programs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Distributed drinking water and nourishment to residents.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conducted patient education on health maintenance and disease prevention.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Reminded patients to take prescribed medications or nutritional supplements.
- Answered patient call signals and signal lights to determine patients' needs.
- Collected specimens from patients for laboratory testing purposes.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Turned and repositioned bedridden patients to prevent bedsores.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Office Assistant
Patlin Inc.
East Dundee
2009.08 - 2016.05
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered phone calls and directed them to appropriate personnel.
- Managed inventory of office supplies and placed orders when needed.
- Assisted in the development and implementation of office policies and procedures.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained confidentiality of sensitive information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Supported the planning and execution of corporate events and meetings.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Facilitated communication within the office and with external partners.
- Answered and directed phone calls to appropriate staff members.
- Assisted with preparing and editing company correspondence and presentations.
- Conducted research and compiled data for reports and projects.
- Organized and scheduled meetings and appointments for management.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Managed daily office operations and maintained a clean and efficient workspace.
- Facilitated internal communication by distributing memos and announcements.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
- Completed and mailed contracts, invoices or checks.
- Trained staff members to perform work activities and use computer applications.
- Copied, sorted and filed records of office activities and business transactions.
- Inventoried and ordered materials, supplies and services.
- Delivered messages and ran errands.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Certified Nursing Assistant
Manor Care Nursing And Rehab
Elgin
2002.04 - 2007.12
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Provided emotional support to patients and families during difficult times.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Transported patients to treatment units, using wheelchair or stretcher.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Provided emotional support to family members regarding end-of-life decisions.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Participated in educational programs related to nursing assistant skills development.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed patients for any changes in their physical or mental condition.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Cleaned and sanitized patient rooms according to established protocols.
- Reported changes in patient condition to registered nurse or physician.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Supported non-ambulatory residents in range of motion exercises.
- Helped residents walk with or without self-help devices.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Documented activities and recorded information in EMR system.
- Assisted residents in preparing for activities and social programs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Distributed drinking water and nourishment to residents.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Reminded patients to take prescribed medications or nutritional supplements.
- Answered patient call signals and signal lights to determine patients' needs.
- Collected specimens from patients for laboratory testing purposes.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Turned and repositioned bedridden patients to prevent bedsores.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Education
GED -
College of DuPage
Glen Ellyn, IL2004-04
Certified Nursing Assistant - Nursing
C.N.A Healthcare Inservices
Villa Park2002-01
Some College (No Degree) - Nursing
Ambria College of Nursing
Hoffman EstatesSkills
- Customer service
- Conflict resolution
- Complaint handling
- Payment processing
- Member onboarding
- Issue resolution
- Multitasking Capability
- Problem-solving skills
- Communication skills
- Teamwork and collaboration
- Computer skills
- Multitasking
- Understanding customer needs
- Customer service excellence
- Calm and professional under pressure
- Inbound and outbound calling
- Adaptability and flexibility
- Phone etiquette
- Organizational skills
- Attention to detail
- Microsoft office
- Data entry
- Quality assurance
- Sage 50 US proficiency
- Self-directed
- Report Writing
- Employee training and Developement
- Strong Interpersonal skills
- Self Starter
- Shipping and Recieving
- Safety oriented
- Production Scheduling
- Defect Tracking
- Results oriented
- Vendor Management
Accomplishments
- increased office organization by developing more efficient filing system and customer database protocols.
- received a merit raise for strong attention to detail, exemplary customer service and team player attitude
- received employee of the month for December 2019 with Synergy Home Health Care
- Received employee of the month for April 2023 with Sam's Club Elgln
- Won 1st Place for Sam's Club #4942 Gingerbread Challenge
Certification
- Certified Nursing Assistant
References
References available upon request.
Timeline
Member Services Team Lead
Sam's Club
2022.04 - Current
Personal Shopper
Instacart
2017.06 - Current
Certified Nursing Assistant
Synergy Home Health Care
2017.04 - 2022.01
Office Assistant
Patlin Inc.
2009.08 - 2016.05
Certified Nursing Assistant
Manor Care Nursing And Rehab
2002.04 - 2007.12
GED -
College of DuPage
Certified Nursing Assistant - Nursing
C.N.A Healthcare Inservices
Some College (No Degree) - Nursing
Ambria College of Nursing