STEPHANIE ANGELICA ORTEGA
Aurora,IL
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while quickly mastering new skills. Experienced in customer service, multitasking, and time management, and dedicated to delivering positive customer experiences.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional logistics specialist with extensive experience in supply chain management, inventory control, and transportation coordination. Strong focus on team collaboration and ensuring seamless operations to meet organizational goals. Highly dependable, adaptable to changing needs, and skilled in optimizing logistics processes for maximum efficiency. Known for reliability, problem-solving abilities, and maintaining high standards in all tasks.
Overview
5
5
years of professional experience
Work History
Logistics Clerk
Hearthside Foods Solutions
07.2022 - 04.2025
- Maintained and updated inventory records, ensuring accurate tracking of receipts and shipments.
- Monitored freight costs to align with budget constraints and compliance standards.
- Conducted regular stock checks to identify discrepancies between physical and reported stock levels.
- Prepared detailed shipping documents, including bills of lading, invoices, and manifests.
- Coordinated timely pickup and delivery of goods with various carriers.
- Processed orders with precise data entry into computer systems for efficiency.
- Assisted in loading and unloading goods from trucks at warehouse locations.
- Managed daily tracking of incoming and outgoing shipments via online systems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Supported warehouse safety compliance by adhering to established protocols and reporting potential hazards promptly.
HOLISTER CO.
Sales Floor Associates
06.2020 - 06.2022
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction.
- Executed oral and written directions to ensure task accuracy.
- Collaborated with diverse coworkers to achieve goals and address product-related issues.
- Demonstrated leadership by improving work processes and training team members.
- Organized and prioritized tasks to efficiently meet service objectives.
- Identified customer needs promptly to provide tailored assistance.
- Completed group projects successfully while fostering teamwork.
- Provided exceptional service in person and over the phone, enhancing customer interactions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
East Aurora High School
05-2020
Skills
- Warehouse operations management
- Receiving and shipping
- Data entry and documentation
- Stock control strategies
- Relationship building
- Goal setting and achievement
- Problem-solving techniques
- Organizational skills
- Effective communication
- Warehouse operations
- Purchase order management
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Data entry
- Customer satisfaction measurement
- Call management
- Paperwork processing
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Logistics Clerk
Hearthside Foods Solutions
07.2022 - 04.2025
HOLISTER CO.
Sales Floor Associates
06.2020 - 06.2022
East Aurora High School
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