STEPHANIE VELAZQUEZ
Collinsville
Summary
Friendly and professional Business Administration student with a strong background in customer service and administrative support. Bilingual in English and Spanish, with experience in managing client interactions and ensuring positive experiences.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Bull Exteriors
06.2025 - Current
- Manage sales rep's calendar, schedule appointments, and coordinate follow-ups to streamline daily operations
- Write and send customer communications, proposals, and follow-up messages to maintain strong client relationships
- Act as a point of contact for insurance adjusters calling to ask for updates, collecting documentation, and assisting with claim progression
- Support marketing by brainstorming and implementing new lead development strategies
- Help manage and enhance the rep's online reputation through reviews and testimonials
- Maintain record of client interactions and ensure all tasks are completed in a timely manner to support sales goals
Training Administrator & Translator
IMC Outdoor Living, a division of Liberty Tire Recycling
07.2023 - 06.2025
- Utilize strong verbal and written communication skills in both English and Spanish to interact effectively with employees and address their needs.
- Provide clear guidance to new and existing employees, ensuring they understand safety protocols and operational procedures.
- Manage the development and maintenance of an employee training matrix for over 100 individuals and oversee the learning management system to ensure accuracy and relevance.
- Work in a fast-paced environment and exercise exceptional organization skills.
- Utilize Canva, Microsoft Word, Excel, etc. to distribute informative and engaging materials in both English and Spanish.
Quality Auditor
Impact Fulfillment Services
07.2022 - 05.2023
- Perform audits and report findings on production lines to ensure finished goods meet customer specifications.
- Audit batch records for completeness and accuracy.
- Walk production floor auditing GMP (Good Manufacturing Practices) compliance.
- Generate and distribute quality reports from Nulogy.
- In the absence of the Quality Supervisor, act as communication bridge for production.
Packer
Menasha Packaging
12.2020 - 07.2022
- Worked alongside other packers on an assembly line to maintain a high efficiency according to established rates.
- Operated assigned equipment and practiced safe working habits whilst maintaining a clean work area.
- Followed company guidelines to ensure proper use of materials, handling, and safe shipment.
Administrative Assistant
Advantage Maytag
06.2019 - 09.2020
- Answered telephone calls to take messages, make appointments, and help customers in any way possible.
- Prepared a technician’s daily schedule based on customer service call needed and availability of technicians.
- Created ads for CraigsList, Facebook page, fliers and a monthly bulletin.
- Created and managed several Excel sheets to organize over 400 of the store appliances, as well as customer parts, which decreased confusion and increased our turnaround time and productivity.
Education
BSBA - Emphasis in Marketing
University of Missouri – Pierre Laclede Honors College
St. Louis, MO12-2025
Associate of Fine Arts - undefined
Southwestern Illinois College
Belleville, IL05.2022
High School Diploma - undefined
Collinsville High School
05.2019
Skills
- Organization
- Bilingual (English/Spanish)
- Microsoft Excel (Proficient)
- Outlook
- Customer focused
- Trouble shooting
- Team player
- Reliable
- Self-management
- Filing
- Meeting planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Bull Exteriors
06.2025 - Current
Training Administrator & Translator
IMC Outdoor Living, a division of Liberty Tire Recycling
07.2023 - 06.2025
Quality Auditor
Impact Fulfillment Services
07.2022 - 05.2023
Packer
Menasha Packaging
12.2020 - 07.2022
Administrative Assistant
Advantage Maytag
06.2019 - 09.2020
Associate of Fine Arts - undefined
Southwestern Illinois College
High School Diploma - undefined
Collinsville High School
BSBA - Emphasis in Marketing
University of Missouri – Pierre Laclede Honors College
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