Stephanie Sickling
Anna
Summary
Detailed oriented call center team lead with a strong focus on delivering exceptional customer service and effective team management. Committed to enhancing staff training and implementing performance data to drive efficiency and accuracy. Ready to use and develop leadership and problem-solving skills within the food service supervisory role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Team Lead
SIH, Memorial Hospital of Carbondale
Carbondale, IL
03.2023 - Current
- Assists with daily food preparation and presentation, ensuring exceptional quality of ingredients and final products.
- Developed training materials to enhance staff knowledge of specialized diets in accordance to IDDSI.
- Responsible for providing high levels of customer service by processing patients' meal requests in compliance with physicians' diet orders and nutritional needs as assessed by the registered dietitian.
- Implemented performance data to identify trends when passing patient trays, ensuring fast and accurate delivery service.
Education
Bachelor of Science - Food And Nutrition Dietetics
Southern Illinois University Carbondale
Carbondale05-2013
Skills
- Call center support
- Staff training development
- Problem-solving
- Multitasking
- Reliability
- Calm under pressure
- Excellent communication
Certification
- Food Managers Certification, ServSafe - 2/8/2029
- Allergen Certification, ServSafe- 3/6/2027
Timeline
Call Center Team Lead
SIH, Memorial Hospital of Carbondale
03.2023 - Current
Bachelor of Science - Food And Nutrition Dietetics
Southern Illinois University Carbondale