Stephanie Salmon
Aurora
Summary
Dynamic general manager with over four years of experience in restaurant management. Skilled in analytical thinking and problem-solving, driving revenue growth through effective sales strategies and exceptional team development.
Overview
15
15
years of professional experience
Work History
General Manager
Noodles And Company
Downers Grove
07.2024 - Current
- Oversaw daily operations to ensure efficient restaurant performance.
- Managed staff scheduling to optimize labor resources and service quality.
- Trained team members on food safety and customer service standards.
- Implemented inventory management practices to reduce waste and control costs.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed service and sales strategies to improve retention and revenue.
- Delegated work to staff, setting priorities and goals.
Assistant General Manager
Noodles And Company
Yorkville
10.2021 - 07.2024
- Oversaw daily operations and ensured smooth restaurant functioning.
- Trained and mentored team members on company policies and procedures.
- Managed inventory levels and coordinated supply orders efficiently.
- Assisted in developing promotional strategies to enhance customer engagement.
- Monitored food quality and safety standards in compliance with regulations.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in inventory counts.
Shift Leader
Noodles And Company
04.2019 - 10.2021
- Trained new staff on service standards and food safety protocols.
- Supervised daily operations and ensured compliance with company policies.
- Facilitated team meetings to promote communication and collaboration among staff.
- Monitored food preparation processes to uphold quality standards consistently.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Upheld company standards and compliance requirements for operations.
Cook
Noodles and Company
Oswego
11.2016 - 04.2019
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Prepared and cooked menu items according to company standards.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
- Followed food safety guidelines to ensure quality and freshness of ingredients.
- Managed inventory by tracking supplies and notifying kitchen manager of needs.
- Organized food storage areas ensuring that all items were properly labeled and dated.
Switchboard Operator
Presence Mercy Medical Center
Aurora
10.2013 - 03.2019
- Operated multi-line switchboard to manage incoming calls efficiently.
- Directed emergency calls to appropriate medical personnel promptly.
- Provided accurate information to patients and visitors regarding hospital services.
- Managed confidential patient information in compliance with privacy regulations.
- Trained new staff on switchboard procedures and customer service standards.
- Handled confidential information with discretion and professionalism.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Monitored and recorded daily phone activity in log book.
- Transcribed message details to promptly relay to appropriate recipients.
Driver / Inshop
Jimmy John's Gourmet Sandwiches
Batavia
10.2011 - 12.2016
- Delivered sandwiches promptly to customers in designated areas.
- Maintained vehicle cleanliness and performed routine safety checks.
- Assisted in order preparation and packaging for efficient delivery.
- Communicated with team members to ensure timely service and customer satisfaction.
- Managed cash and processed payments accurately upon delivery completion.
- Delivered goods and services to customers on time and in excellent condition.
- Adhered to company policies and procedures related to safety and security standards.
- Prepared sandwiches following customer specifications and maintaining quality standards.
- Operated kitchen equipment safely while adhering to health regulations.
- Assisted in training new staff on sandwich preparation techniques and procedures.
- Used POS system and cash register to receive payments by cash, credit card, and voucher.
Education
High School Diploma -
West Aurora
Aurora, IL03-2010
Skills
- Analytical thinking
- Multitasking Abilities
- Restaurant management
- Sales strategy development
- Time management
- Problem solving
- Team building
- Quality assurance
- Task prioritization
- Training & Development
- Customer service
References
References available upon request.
Timeline
General Manager
Noodles And Company
07.2024 - Current
Assistant General Manager
Noodles And Company
10.2021 - 07.2024
Shift Leader
Noodles And Company
04.2019 - 10.2021
Cook
Noodles and Company
11.2016 - 04.2019
Switchboard Operator
Presence Mercy Medical Center
10.2013 - 03.2019
Driver / Inshop
Jimmy John's Gourmet Sandwiches
10.2011 - 12.2016
High School Diploma -
West Aurora