Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Reigh

Belleville

Summary

Front Desk Liaison/Office Manager recognized for exceptional productivity and efficient task execution. Expertise in customer service, conflict resolution, and administrative support. Proven ability to enhance office operations and improve guest satisfaction through effective communication and multitasking skills.

Reliable Veterinary Technician possessing friendly demeanor and sound judgment to handle diverse daily tasks. Well-versed in preparing surgical equipment, collecting and preparing specimens and performing physical assessments. Diverse and versatile professional knowledgeable about animal health and regulatory compliance.

Overview

5
5
years of professional experience

Work History

Office Manager

EponaVet
Greenville
05.2024 - Current
  • Managed front desk operations, greeting clients, and processing payments efficiently. Resolved customer inquiries via phone and email, maintaining positive client relationships.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Monitored payments due from clients and promptly contacted clients with past due payments. Tracked invoices and payments, monitoring accounts receivable and payable accuracy.
  • Ordered supplies to sustain adequate inventory levels. Recorded lot numbers, expiration dates, and quantities of supplies into software for accurate tracking.
  • Assisted in recruiting, onboarding, and training new employees on office policies. Submitted payroll to accountants, ensuring timely payment for all employees. Prepared meeting agendas and documented minutes during employee sessions.
  • Obtained relevant health histories and information from clients to maintain medical charts. Maintained accurate treatment records, including medical history files and vaccination certificates.
  • Performed physical examinations, administered vaccinations and conducted routine laboratory tests to assess animal health alongside veterinarian. Dispensed prescription medications as requested by veterinarian through in-person and online channels.
  • Adhered to safety protocols while handling hazardous materials, including drugs and chemicals.

Front Desk Liaison

Carol House Quick Fix Pet Clinic
Saint Louis
05.2022 - Current
  • Greeted clients and visitors, providing information on the company's services and products.
  • Checked in patients, recording elected services for surgical and wellness appointments.
  • Processed cash, check, and credit card payments, balancing transactions accurately.
  • Assigned daily tasks to front desk staff, and managed incoming calls and emails.
  • Oversaw blood work appointments, communicating results to pet owners promptly.
  • Performed administrative duties, including scanning, photocopying, and faxing documents.
  • Transmitted medical records and correspondence via mail, email, or fax efficiently.
  • Created educational flyers and handouts for clients using Canva and Word.
  • Facilitated seamless communication between the front office and the surgical team.
  • Resolved client concerns and addressed medical inquiries beyond fellow front-desk knowledge.
  • Recorded and recovered missed payments, reviewing daily financial reports from both locations.
  • Transported cash deposits to the bank to ensure secure handling of funds.
  • Conducted exams alongside a veterinarian, administering intramuscular and intravenous sedatives, and vaccinations.
  • Assisted the surgical team with patient anesthetization, monitoring, and recovery during spay/neuter procedures.
  • Engaged in community outreach by delivering pet supplies to low-income areas of St. Louis and transporting patients to clinic.
  • Maintained efficiency in clinic operations to support high-volume spay/neuter statistics.

Overnight Lead Technician

Hawthorne Animal Hospital
Glen Carbon
08.2021 - 12.2022
  • Assigned patients to staff and implemented protocols for efficient workflow.
  • Conducted monthly meetings with overnight coworkers to discuss concerns and updates.
  • Advocated for overnight workers during discussions with administration and day staff.
  • Resolved scheduling conflicts to ensure adequate coverage and support.
  • Trained new employees on protocols and best practices in patient care.
  • Treated emergencies, placed IV catheters, and hospitalized patients as needed.
  • Created and executed comprehensive treatment plans while monitoring anesthesia recovery.
  • Maintained cleanliness of cages, treatment areas, and exam rooms while sterilizing instruments.

Veterinary Technician

Amherst Animal Hospital- AHHA
Butte
08.2020 - 04.2021
  • Performed blood draws, placed IV catheters, and conducted diagnostic tests on Vetscan and Abaxis machines.
  • Took vital signs from incoming patients and administered medications as required.
  • Assisted in surgical procedures, prepared at-home care instructions, and managed hospitalization logistics.
  • Maintained cleanliness of cages, treatment areas, and surgical instruments through sterilization practices.
  • Restrained animals using fear-free techniques during examinations and treatments.
  • Documented medical records, discussed medication regimens, and addressed client inquiries about pet health.
  • Scheduled appointments and administered vaccines to ensure timely care for patients.
  • Stocked treatment rooms and maintained operational readiness throughout shifts lasting 8-10+ hours.

Education

Master of Science - Wildlife Administration And Management

Southern Illinois University, Carbondale
Carbondale, IL
08-2020

Skills

  • Customer service
  • Data entry
  • Office organization
  • Time management
  • Supply management
  • Employee training
  • Procedure billing
  • Conflict Resolution
  • Medical charting
  • Vaccination administration
  • Laboratory testing
  • Blood collection
  • Surgical assistance
  • Maintain controlled drug inventory
  • Animal restraint
  • Monitoring recovery
  • Graphic Design

References

References available upon request.

Timeline

Office Manager

EponaVet
05.2024 - Current

Front Desk Liaison

Carol House Quick Fix Pet Clinic
05.2022 - Current

Overnight Lead Technician

Hawthorne Animal Hospital
08.2021 - 12.2022

Veterinary Technician

Amherst Animal Hospital- AHHA
08.2020 - 04.2021

Master of Science - Wildlife Administration And Management

Southern Illinois University, Carbondale

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