Stephanie Ordaz
Rockford
Summary
Hardworking Associate committed to accomplish customer and company’s needs, in both slow and busy shifts. Organized and patient individual in handling customer complaints. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
8
8
years of professional experience
Work History
Amazon associate
Amazon (JVL1)
Beloit
07.2022 - Current
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Ensured that all safety regulations were followed while performing work duties.
- Regularly inspected equipment for proper functioning and cleaned it after each use.
- Utilized scanning equipment for picking, packing and shipping orders.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Selected products and items from shelves and pallets for customer orders.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used handheld scanners to key in data for packages.
Amazon associate
Amazon Air
Rockford
05.2020 - 03.2022
- Followed established procedures for sorting and routing packages according to their destinations.
- Collaborated with team members to meet production goals efficiently.
- Inspected all packaged items for quality assurance purposes.
- Responded to inquiries from supervisors regarding employee absenteeism or tardiness issues.
- Collaborated with IT teams to develop new methods of collecting, storing, and presenting data in order to improve the efficiency of report generation processes.
- Advised department heads on ways they can increase their staff's productivity through better utilization of available resources.
Packager
Pinnacle Logistics
Rockford
06.2019 - 05.2020
- Unloaded and loaded trucks with merchandise for distribution.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Wrapped items securely using appropriate packing materials.
- Inspected packages for accuracy and completeness before shipping.
Customer Service Cashier
La Chiquita Supermarket
Rockford
03.2017 - 06.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Answered phone calls to assist customers with questions and orders.
Education
Some College (No Degree) - Registered Medical Assistant Certification
Lincoln College of Technology
Melrose Park, IL06-2013
High School Diploma -
Little Village High School Campus
Chicago, IL06-2012
Some College (No Degree) - Associates in Arts (2016)
Rock Valley College
Rockford, ILSkills
- Bilingual communication
- Customer service
- Team collaboration
- Adaptability and flexibility
- Reliable and responsible
- Honest and dependable
Timeline
Amazon associate
Amazon (JVL1)
07.2022 - Current
Amazon associate
Amazon Air
05.2020 - 03.2022
Packager
Pinnacle Logistics
06.2019 - 05.2020
Customer Service Cashier
La Chiquita Supermarket
03.2017 - 06.2019
Some College (No Degree) - Registered Medical Assistant Certification
Lincoln College of Technology
High School Diploma -
Little Village High School Campus
Some College (No Degree) - Associates in Arts (2016)
Rock Valley College