Stephanie olson
New Lenox
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced manager skilled in overseeing daily operations and enhancing customer service. Expertise in problem-solving and attention to detail, with a focus on staff training and performance monitoring to drive operational excellence.
Overview
6
6
years of professional experience
2007
2007
years of post-secondary education
Work History
Package Handler
FedEx
Mokena
10.2022 - Current
- Sorted packages by size and destination for efficient processing.
- Operated conveyor belts to transport items between sorting stations.
- Loaded and unloaded delivery trucks with precision and care.
- Maintained a clean and organized work area for safety compliance.
- Assisted team members in completing tasks during peak hours.
- Inspected packages for damage before processing or shipping.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Participated in regular safety meetings and training sessions.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Manager
Olsons custom detailing inc
New Lenox
02.2020 - Current
- Managed daily operations of detailing services to ensure high-quality standards.
- Supervised and trained staff on detailing techniques and customer service protocols.
- Coordinated scheduling and resource allocation to optimize workflow efficiency.
- Oversaw inventory management, including purchasing supplies and tools as needed.
- Implemented quality control measures to maintain service excellence and customer satisfaction.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Andrew High School
Tinley Park, ILAssociate of Science -
Moraine Valley Community College
Palos Hills, ILSkills
- Package sorting
- Conveyor operation
- Safety compliance
- Inventory management
- Team leadership
- Customer service
- Staff training
- Problem solving
- Attention to detail
- Task delegation
- Performance monitoring
Timeline
Package Handler
FedEx
10.2022 - Current
Manager
Olsons custom detailing inc
02.2020 - Current
Andrew High School
Associate of Science -
Moraine Valley Community College