Stephanie Nava
Round Lake Park
Summary
Dynamic Veterinary Technician with proven expertise at McHenry Pet Hospital, excelling in bilingual communication and customer service. Adept at performing diagnostic testing and managing medical records, I consistently enhance client satisfaction and foster teamwork. Committed to ongoing education, I stay informed on veterinary trends to deliver exceptional care and support to pet owners.
Overview
6
6
years of professional experience
Work History
Veterinary Technician
McHenry Pet Hospital
McHenry
08.2019 - Current
- Preformed reception duties by booking appointments, checking in and out clients, and receiving their payments.
- Used Spanish bilingual skills to communicate with a diverse set of clientele.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Compiled and coded patient information or data in appropriate computer system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Assisted in preparing estimates for procedures, and discussed financial commitments with clients in line with hospital financial policies.
- Worked under varying, time-critical circumstances in a coordinated manner.
- Performed physical examinations and used various technology to do diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Vet Assistant Certification - Vet Assistant Program
College of Lake County
Grayslake, IL10-2018
High school diploma -
Round Lake Senior High School
Round Lake, IL04-2017
Skills
- Bilingual communication
- Teamwork
- Customer service
- Accuracy
- Detail orientation
- Laboratory assessment
- Medical record management
- Pet owner education
- Diagnostic testing
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Veterinary Technician
McHenry Pet Hospital
08.2019 - Current
Vet Assistant Certification - Vet Assistant Program
College of Lake County
High school diploma -
Round Lake Senior High School
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