Stephanie Mosier
Harrisburg
Summary
With a proven track record at Villas Of Holly Brook, I excel in team collaboration and customer service, significantly enhancing guest satisfaction. My expertise spans from meticulous housekeeping to developing nutritious meal plans, underpinned by a commitment to health and safety compliance. Achievements include boosting cleanliness ratings and improving patient nutrition, showcasing my hardworking nature and ability to multitask efficiently.
Overview
17
17
years of professional experience
Work History
Housekeeper
Villas Of Holly Brook
09.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Dietary Aide
Villas Of Holly Brook
08.2022 - 09.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
Dietary Aide
Heritage Health: Therapy & Senior Care
07.2008 - 03.2009
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Dietary Manager
Heritage Health: Therapy & Senior Care
04.2009 - 05.2013
- Purchased food supplies for department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Visited with residents to inquire about satisfaction, quality, and personal preferences.
- Established standardized recipes that were consistently followed throughout the facility, resulting in uniformity across all meals served.
- Monitored production to check safety, standardized production and appropriate portioning.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
- Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
- Increased employee retention rate through proactive leadership style focusing on open communication and staff recognition for hard work and achievements.
- Participated in continuing education opportunities to stay current with industry trends and best practices.
Education
High School Diploma - Basic Studies
Ottawa Township High School
Ottawa, IL05.1987
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Residential cleaning
- Dusting furniture
- Customer service-focused
- Folding clean laundry
- Window cleaning
- Customer-oriented
- Sorting and washing laundry
- Waste disposal
- Interior and exterior cleaning
- Complex Problem-solving
- Restroom detailing
- Chemical handling
- Window washing
- Staff training
- Carpet cleaning
- Infection control
- Hazardous chemical training
- Ceiling fan cleaning
- Resident support
- Multitasking and organization
- Cleaning and organizing
- Safety protocols
- Room preparation
- Bloodborne pathogens
- Closet detailing
- Commercial and residential cleaning
- Deep cleaning
- Interior window washing
- Glass and window washing
- Dusting
- Focused and detail-oriented
- Polishing surfaces
- Dish preparation
- Watering plants
- Hardworking
- Cleaning light fixtures
- English language fluency
- Washing windows
- Kitchen sanitizing
- Appliance maintenance
- Time management
- Multitasking and prioritizing
- Sweeping and mopping
- Team support and collaboration
- Professional and courteous
Timeline
Housekeeper
Villas Of Holly Brook
09.2023 - Current
Dietary Aide
Villas Of Holly Brook
08.2022 - 09.2023
Dietary Manager
Heritage Health: Therapy & Senior Care
04.2009 - 05.2013
Dietary Aide
Heritage Health: Therapy & Senior Care
07.2008 - 03.2009
High School Diploma - Basic Studies
Ottawa Township High School
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