Stephanie Morillon
Rosemont
Summary
Customer-focused professional with experience supporting individuals in fast-paced environments and handling high volumes of communication. Known for being patient, reliable, and easy to work with, while consistently helping people feel heard and supported. Strong at resolving concerns, staying organized, and managing multiple priorities throughout the day. Looking to transition into a customer service or healthcare role where I can continue helping people, build meaningful interactions, and grow within a stable, team-oriented environment.
Overview
10
10
years of professional experience
Work History
Client Relations & Customer Support Specialist
ASAP Business Resolutions Inc
Rosemont, IL
01.2025 - 03.2026
- Provided support to 50+ individuals daily, answering questions and guiding them through next steps in a clear and professional manner
- Built strong relationships by actively listening and helping resolve concerns quickly and effectively
- Managed scheduling and follow-ups to ensure a smooth and organized experience
- Handled objections and concerns with patience, maintaining trust and positive interactions
- Worked closely with leadership to meet team needs and support efficient onboarding
- Assisted in training new team members, helping them feel confident and prepared
- Maintained accurate records while staying organized in a fast-paced environment
- Recognized for strong communication skills and ability to create a positive experience for individuals
Service & Engagement Team Leader
Target
Rosemont, IL
05.2018 - 02.2025
- Led a customer-facing team, ensuring high-quality service and positive experiences for guests
- Resolved customer concerns and escalations quickly and professionally
- Coached and supported team members to stay motivated and perform at a high level
- Built strong relationships with customers and team members, creating a positive work environment
- Managed multiple responsibilities in a fast-paced setting while staying organized and efficient
- Trained and onboarded new employees, helping them feel confident in their roles
- Maintained accurate cash handling and daily operational tasks with attention to detail
- Cross-trained team members to improve flexibility and overall team performance
Customer Service Associate
Walgreens
Chicago, IL
05.2016 - 12.2017
- Helped a high volume of customers daily, making sure they felt welcomed and taken care of
- Assisted customers with questions, purchases, and product recommendations
- Handled concerns and complaints calmly, working toward quick and positive resolutions
- Answered phone calls and provided support without long wait times
- Stayed organized and efficient while working in a fast-paced environment
- Worked both independently and with the team to keep the store running smoothly
- Maintained a friendly, approachable attitude and stepped in wherever help was needed
- Flexible with scheduling, including nights, weekends, and holidays
Education
Associate of Science - Business Administration And Management
Harold Washington College
Chicago, IL08-2021
Skills
- Customer Service & Client Support
- Patient Support & Intake Coordination
- Communication (Verbal & Written)
- Problem Solving & Conflict Resolution
- Relationship Building
- Scheduling & Coordination
- Documentation & Data Entry
- Time Management & Multitasking
- Organization & Attention to Detail
Accomplishments
- Promoted from Level I to Level II Recruiter based on strong performance, communication, and ability to build relationships
- Led and supported a team of 40+ employees in a fast-paced retail environment, helping maintain high service standards and team performance
- Consistently handled high volumes of daily communication while maintaining a positive and professional experience
- Recognized for strong problem-solving skills and ability to resolve concerns quickly while maintaining trust
- Contributed to improved customer satisfaction by providing consistent, reliable support and clear communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Client Relations & Customer Support Specialist
ASAP Business Resolutions Inc
01.2025 - 03.2026
Service & Engagement Team Leader
Target
05.2018 - 02.2025
Customer Service Associate
Walgreens
05.2016 - 12.2017
Associate of Science - Business Administration And Management
Harold Washington College