Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Martinez

Chicago

Summary

Dynamic Area Manager at Amazon.com with a proven track record in performance analysis and team leadership. Expert in optimizing workflows and driving continuous improvement initiatives, resulting in enhanced operational efficiency. Adept at cross-functional collaboration and employee training, fostering a high-performance culture while ensuring safety compliance and achieving service level agreements.

Overview

8
8
years of professional experience

Work History

Area Manager

Amazon.com
Palatine
01.2020 - Current
  • Company Overview: AMZL (Amazon Logistics)
  • Lead and develop a team of associates in a fast-paced logistics environment, ensuring performance, quality, and safety standards are consistently met.
  • Proactively monitor workflow and adjust labor allocation in real-time to meet operational goals and service level agreements (SLAs).
  • Oversee daily operations including sortation, staging, loading, and dispatching of delivery routes.
  • Partner with other Area Managers and Operations Managers to review, create, and update Standard Operating Procedures (SOPs) to improve efficiency and reduce waste.
  • Track and analyze key performance indicators (KPIs), labor hours, and volume metrics to make data-driven decisions.
  • Ensure labor tracking and associate scheduling are completed accurately, using labor planning tools and timekeeping systems.
  • Implement safety programs, conduct incident investigations, and maintain compliance with Amazon’s safety and operational standards.
  • Coach, mentor, and conduct performance reviews to support associate growth and maintain high team morale.
  • Drive continuous improvement initiatives using Kaizen and Lean principles to identify and eliminate process inefficiencies.
  • Communicate effectively across cross-functional teams including HR, Loss Prevention, Learning, and Delivery Service Partners (DSPs).
  • AMZL (Amazon Logistics)

Customer Service Representative

Guarantee Trust Life Insurance Company
Glenview
01.2017 - 01.2020
  • Provided exceptional customer service to policyholders, healthcare providers, and agents by resolving inquiries related to policy coverage, claims, and member status.
  • Utilized critical thinking and strong decision-making skills to resolve complex policy and claim-related issues.
  • Delivered accurate claim and payment information to hospitals, clinics, and other medical offices.
  • Supported agents with up-to-date information regarding member policies, claim statuses, and other agent-specific needs.
  • Maintained detailed records of customer interactions in compliance with HIPAA and internal quality standards.

Education

Graduate -

Noble Street Charter High School
Chicago, IL
06-2005

Skills

  • Standard operating procedures
  • Performance analysis
  • Safety compliance
  • Data-driven decision making
  • Workflow optimization
  • Team leadership
  • Continuous improvement
  • Customer service
  • Cross-functional collaboration
  • Employee training
  • Time management
  • Problem solving
  • Critical thinking
  • Process efficiency
  • Systems and software expertise
  • Lean manufacturing
  • Order management
  • Vendor management
  • Relationship building and management
  • Business development and planning
  • Talent review
  • Operations
  • Resource allocation
  • Performance management
  • Profit maximization
  • Goals and performance
  • Production data analysis
  • Operations management
  • Customer relationship management
  • Supply chain management
  • Staff scheduling
  • Team development
  • Staff training
  • Staff training and development
  • Facility inspections
  • Staff management
  • Recruitment and hiring
  • Process improvement
  • Quality assurance
  • Sales expertise
  • Sales minded
  • Equipment maintenance coordination
  • Territory management
  • Controlling costs
  • Labor management

References

References available upon request.

Timeline

Area Manager

Amazon.com
01.2020 - Current

Customer Service Representative

Guarantee Trust Life Insurance Company
01.2017 - 01.2020

Graduate -

Noble Street Charter High School

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Stephanie Martinez