Stephanie Martin
Hoffman Estates
Summary
Results-driven professional with extensive experience in frontline customer support and team collaboration. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Demonstrated success in managing teams and fostering strong relationships with clients and colleagues. Committed to achieving organizational goals through strategic decision-making and business acumen.
Overview
17
17
years of professional experience
Work History
Retail Business Owner
Chickadee's Mercantile, LLC
Sister Bay
01.2013 - Current
- Created retail concept Chickadee's Mercantile in Door County, WI.
- Remodeled the newly acquired business to align with revised strategic objectives.
- Established displays, inventory system, and SKU-based POS for efficient operations.
- Managed inventory purchasing, receiving, pricing, shelving, and sales with significant customer engagement.
- Served on board of directors to strategize future success initiatives for mall operations.
- Conducted daily, quarterly, and annual bookkeeping alongside tax preparation and reporting.
- Transitioned from online reseller of mid-century collectibles to successful brick-and-mortar store in tourist area operating May through October.
- Managed daily operations and staff scheduling for retail business.
- Developed marketing strategies to enhance customer engagement and sales.
- Oversaw inventory management, ensuring optimal stock levels and organization.
- Implemented point-of-sale systems to streamline transactions and reporting.
- Conducted market research to identify trends and customer preferences.
- Established vendor relationships for supplies and product sourcing.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Identified opportunities for cost savings through improved operational efficiency.
- Solved customer complaints quickly and efficiently while maintaining a professional demeanor.
- Implemented promotional campaigns through social media channels.
- Researched new products and services to add to the store's inventory.
- Developed strategies for increasing brand visibility in local markets.
- Organized special events such as sales promotions, product demonstrations, and fundraisers.
- Established pricing policies based on market research, profit goals, and cost analysis.
- Maintained organized records of purchases, returns, refunds, discounts.
- Audited merchandise shipments for accuracy and completeness upon arrival at the store.
- Monitored customer service standards in order to maintain high levels of customer satisfaction.
- Negotiated contracts with vendors for goods and services needed by the store.
- Analyzed financial data, such as sales records and income statements, to identify areas of improvement.
- Cultivated relationships with vendors and suppliers to ensure quality products at competitive prices.
- Developed and implemented marketing strategies to increase customer traffic.
- Determined pricing for products or services based on costs and competition.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Front Desk
Spa Martinique
Schaumburg
01.2009 - 01.2013
- Managed front desk, appointment, phone, scheduling
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Greet customers upon arrival and check them out on POS. Re-book them for next appointment
- Design flyers for distribution and mailings
- Replenish inventory and organize displays
- Maintain company Facebook account and posts
- Set up and clean up for group events
- Participate in company meetings
- A family-owned company operating in a historic district offering Salon, Day Spa and Medi-Spa services to a large and diverse customer base.
Education
Bachelors of Science Degree - Hospitality Management
The Illinois Institute of Art
Schaumburg, IL01.2017
General Degree -
James B. Conant High School
Hoffman Estates, IL01.2013
Skills
- Business Professional
- Inventory management
- Point-of-sale systems
- Market research
- Vendor negotiation
- Business planning
- Customer relationship management
- Sales strategy development
- Financial analysis
- Marketing campaigns
- Problem solving
- Effective communication
- Team leadership
- Event organization
- Business networking
- Entrepreneurial leadership
- Store operations
- E-commerce management
- Cost analysis and savings
- Team collaboration and leadership
- Customer service
- Attention to detail
Timeline
Retail Business Owner
Chickadee's Mercantile, LLC
01.2013 - Current
Front Desk
Spa Martinique
01.2009 - 01.2013
Bachelors of Science Degree - Hospitality Management
The Illinois Institute of Art
General Degree -
James B. Conant High School