Stephanie Manzo
Chicago
Summary
Dynamic Front End Coordinator at Marshalls with a proven track record in enhancing customer satisfaction and reducing theft through effective loss prevention strategies. Skilled in training and mentoring staff while fostering a positive team environment. Expertise in cash handling and problem-solving ensures smooth operations and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Front End Coordinator
Marshalls
09.2020 - Current
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Enhanced employee morale with regular team-building activities, fostering a positive work environment.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.
- Managed customer returns efficiently and professionally, ensuring that company guidelines were followed while maintaining a high level of client satisfaction.
- Engaged customers by offering to help find needed merchandise.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Resolved conflicts among team members professionally, promoting a harmonious work atmosphere.
- Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
- Maintained open communication channels with management, reporting on daily progress and potential issues for resolution.
- Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
- Reduced cashier errors by implementing comprehensive training programs and providing ongoing support.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
Education
Associate Of Applied Arts - Social Work
Richard J Daley College
Chicago, IL05.2025
High School Diploma -
Reavis High School
Burbank, IL05.2020
Skills
- Customer service
- Verbal and written communication
- Heavy lifting
- Sales assistance
- Customer interaction
- Cash register operation
- Inventory restocking
- Staff supervision
- Sales strategies
- Telephone etiquette
- Fraud prevention
- Price verification
- Shipment check in
- Merchandise unloading
- Problem-solving skills
- Time management
- Listening skills
- Cash counting
- Cash handling
- Training and mentoring
- Administrative skills
- Goals and performance
- Team building
- Employee motivation
- Opening and closing procedures
- Workflow management
- Conflict management
Languages
Spanish
Native or Bilingual
Timeline
Front End Coordinator
Marshalls
09.2020 - Current
Associate Of Applied Arts - Social Work
Richard J Daley College
High School Diploma -
Reavis High School
Similar Profiles
Emily QuinonesEmily Quinones
Sales Associate at MarshallsSales Associate at Marshalls
Matthew JunkinsMatthew Junkins
Retail Associate at MarshallsRetail Associate at Marshalls
Naima OwensNaima Owens
Sales Associate at MarshallsSales Associate at Marshalls
Mayah McCrayMayah McCray
Retail Sales Associate at MarshallsRetail Sales Associate at Marshalls
Jacob StillmanJacob Stillman
Customer Growth Consultant at ToastCustomer Growth Consultant at Toast