Stephanie Lijewski
Oglesby
Summary
Dedicated Certified Nursing Assistant and Customer Service Manager with a proven track record at Allure of Peru and Kroger. Excelled in patient care, significantly improving resident satisfaction, and adeptly managed customer service teams to reduce complaints. Skilled in vital signs collection and fostering strong patient relationships. Demonstrates compassionate bedside manner and effective team collaboration.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant
Allure of Peru
07.2019 - Current
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided and assisted with high-quality personal care services such as bathing, grooming, dressing, and feeding, teeth brushing and shaving
- Promptly respond to call lights and report changes in resident condition to the nurse.
- Documented patient conditions and care provided, ensuring accurate health records.
- Improved resident satisfaction with empathetic listening and addressing concerns promptly.
- Improved resident care by checking vital signs and weight and recording intake and outtake information.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Customer Service Manager
Kroger
04.2010 - 08.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Associate of Applied Science - Nursing
Illinois Valley Community College
Oglesby, IL05-2025
Certificate For Certified Nursing Assistant
Illinois Valley Community College
Oglesby, IL12-2018
Skills
- Reliable team player
- Collecting vital signs
- Compassionate
- Bedside manner
- Patient-focused care
- Patient relationship building
Timeline
Certified Nursing Assistant
Allure of Peru
07.2019 - Current
Customer Service Manager
Kroger
04.2010 - 08.2017
Associate of Applied Science - Nursing
Illinois Valley Community College
Certificate For Certified Nursing Assistant
Illinois Valley Community College
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