Stephanie Keesling
Chicago
Summary
Operations and Administrative Professional experienced in leadership, financial management, and customer service. Achieved efficiency in team supervision and financial record-keeping through effective coordination and communication. Focused on transitioning to healthcare while pursuing a nursing degree.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Department Lead
Mariano's (Kroger)
Chicago
11.2023 - Current
- Supervised front-end operations and led a team of associates across multiple shifts, enhancing overall team effectiveness in a fast-paced environment.
- Coordinated daily staffing and scheduling to optimize workflow and ensure compliance with organizational standards.
- Trained and onboarded new team members, coaching on procedures and communication standards to enhance team cohesion.
- Acted as the primary point of contact for inquiries, complaints, and escalations, consistently resolving issues with professionalism and efficiency.
- Managed multiple responsibilities with accuracy and attention to detail, ensuring consistent execution
Front End Bookkeeper
Dom’s Market
Chicago
03.2022 - 03.2023
- Maintained accurate financial records for daily transactions and invoices, supporting timely payment processes.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Prepared monthly bank reconciliations, ensuring account accuracy and identifying discrepancies for prompt resolution.
- Trained junior staff on bookkeeping practices and software usage for consistency.
- Supervised daily operations and workflow of front-end team members.
- Conducted training sessions for new employees on store policies and procedures. on customer service standards and procedures.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed incoming phone calls to assist customers with inquiries and concerns. to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Assistant Store Manager
The Spa at Black Rock
Kaanapali
03.2019 - 03.2021
- Supervised front-end operations and oversaw a team of associates across multiple shifts in a fast-paced professional environment.
- Managed daily cash reconciliation, point-of-sale operations, and financial record-keeping; ensured accurate daily deposits and maintained organized accounting records.
- Coordinated staffing, scheduling, and workflow to optimize operations and ensure compliance with organizational standards.
- Acted as the primary point of contact for inquiries, complaints, and escalations, resolving issues with professionalism and efficiency.
- Managed multiple responsibilities with accuracy and attention to detail, ensuring consistent execution and compliance.
- Trained and onboarded new team members, coaching on procedures and communication standards to enhance team readiness and conflict resolution capabilities.
- Managed patient/customer inquiries, appointment scheduling, and administrative requests with accuracy and confidentiality; demonstrated commitment to patient-centered service and attention to detail.
Education
Pre-Nursing (LPN to RN Pathway) - Nursing
City Colleges of Chicago Malcolm X College
Chicago, IL 06.2026 - 07.2026
BSN Prerequisite Coursework - Nursing
Indiana University South Bend (IUSB)
South Bend, IN 08.2016 - 01.2018
Skills
- Operations Management
- Customer relations
- Team supervision
- Conflict resolution
- Appointment scheduling
- Records management
- Filing & Document Organization
- Administrative & Compliance
- Records Management & Document Organization
- Data Entry & Administrative Support
- Attention to Detail and Accuracy
- Filing & Document Organization
- Communication & Coordination
- Professional Written & Verbal Communication
- Multi-Line Phone Management
- Conflict Resolution & De-escalation
- Customer & Public Relations
- Technical
- Microsoft Office Suite (Word, Excel, Outlook)
- Team Supervision & Training
- Scheduling & Appointment Coordination
- Written communication
- Communication Strategy
ADDITIONAL INFORMATION
- Proficient in standard office equipment including multi-line phones, copiers, printers, and computer systems.
- Experienced working with diverse populations including individuals navigating difficult personal circumstances.
- Known for a calm, approachable demeanor and the ability to create a welcoming environment for all visitors and callers. Authorized to work in the United States.
Timeline
Pre-Nursing (LPN to RN Pathway) - Nursing
City Colleges of Chicago Malcolm X College
06.2026 - 07.2026
Department Lead
Mariano's (Kroger)
11.2023 - Current
Front End Bookkeeper
Dom’s Market
03.2022 - 03.2023
Assistant Store Manager
The Spa at Black Rock
03.2019 - 03.2021
BSN Prerequisite Coursework - Nursing
Indiana University South Bend (IUSB)
08.2016 - 01.2018