Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Hires

Springfield

Summary

Industrious administrative team member with proven organizational, time management, and multitasking abilities in fast paced settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.

Overview

21
21
years of professional experience

Work History

Closing Document Escrow Specialist

Cornerstone Title Groupe
04.2022 - Current
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Responsible for preparing and accurately balancing settlement statements with lenders.
  • Maintained checklists of required documentation and open issues affecting closings.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Consulted with outside vendors to identify and resolve closing issues.

Billing Assistant

Help at Home
01.2022 - 03.2022
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Investigated and resolved issues to maintain billing accuracy.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.

Billing Assistant

Community Care Systems, Inc.
09.2019 - 12.2021
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejection.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

Bank Teller

First National Bank of Litchfield
08.2002 - 08.2019
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Explained bank services, financial products and applicable fees to customers.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Office Assistant

Capri IGA
05.2012 - 06.2017
  • Documented and routed business correspondence to manage office paperwork.
  • Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Education

High School Diploma -

Litchfield High School
Litchfield, IL
05.2003

Skills

  • Critical Thinking
  • Teamwork Skills
  • Organization
  • Customer Service
  • Prompt
  • Self-Management
  • Positive Attitude
  • Willingness to learn

Timeline

Closing Document Escrow Specialist

Cornerstone Title Groupe
04.2022 - Current

Billing Assistant

Help at Home
01.2022 - 03.2022

Billing Assistant

Community Care Systems, Inc.
09.2019 - 12.2021

Office Assistant

Capri IGA
05.2012 - 06.2017

Bank Teller

First National Bank of Litchfield
08.2002 - 08.2019

High School Diploma -

Litchfield High School

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