STEPHANIE HILDERBRAND
Naperville,IL
Overview
15
15
years of professional experience
Work History
Program Director
Sevita Health
01.2025 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
Director of Community Programs
YMCA Metro Chicago
06.2024 - Current
- Provided leadership, guidance and support to staff of 25.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Assessor and Training Specialist
National Louis University
09.2023 - 06.2024
- Certified in ITERS, ECERS and PAS.
- Quality Rating and ExceleRate Illinois Trainer
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Supported the professional development of fellow trainers by providing constructive feedback.
Customer Service Representative Lead
CVS HEALTH
10.2021 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Experience working with Epic system.
Lead Teacher
L&L Academy Preschool
08.2017 - 04.2020
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development.
Lead Teacher
Concordia Place Preschool
05.2013 - 07.2016
- Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children
- Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate
- Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities
- Supervise, evaluate, and plan assignments for teacher assistants and volunteers.
Human Resources Assistant
After School Matters Inc.
05.2010 - 04.2013
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Coordinated employee training programs to improve productivity and performance.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
Education
Bachelor of Science -
Southern Illinois University
12.2023
Skills
- Relationship building
- Effective leader
- Program leadership
- Staff development
Timeline
Program Director
Sevita Health
01.2025 - Current
Director of Community Programs
YMCA Metro Chicago
06.2024 - Current
Assessor and Training Specialist
National Louis University
09.2023 - 06.2024
Customer Service Representative Lead
CVS HEALTH
10.2021 - 08.2023
Lead Teacher
L&L Academy Preschool
08.2017 - 04.2020
Lead Teacher
Concordia Place Preschool
05.2013 - 07.2016
Human Resources Assistant
After School Matters Inc.
05.2010 - 04.2013
Bachelor of Science -
Southern Illinois University