Stephanie Hernandez
Round Lake
Summary
Dedicated specialist with expertise in technical support and customer feedback analysis. Proven ability to enhance service delivery and ensure customer satisfaction through effective problem-solving. Results-driven professional with a solid background in team training and customer service. Skilled in analyzing feedback to drive improvements and deliver exceptional customer experiences. Committed to fostering a culture of continuous learning and operational excellence.
Overview
5
5
years of professional experience
Work History
Specialist
Sam's Club
Gurnee
06.2023 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Analyzed customer feedback to improve service delivery and resolve issues promptly.
- Provided technical support for customers in resolving complex issues.
- Maintained positive working relationship with fellow staff and management.
Cashier
TJ Maxx
Mundelein
01.2023 - 06.2023
- Processed customer transactions efficiently at the point of sale.
- Organized merchandise displays to enhance store presentation and accessibility.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
Manager
Rue 21
Gurnee
05.2021 - 12.2022
- Managed team schedules and delegated tasks effectively among staff.
- Resolved customer inquiries and complaints with professionalism and care.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed customer feedback data to develop action plans for improving services offered.
Fast Food Employee
Wendys
Lindenhurst
06.2020 - 12.2020
- Served customers efficiently during peak hours.
- Maintained cleanliness and organization of work area.
- Reported any maintenance issues or safety hazards immediately to management staff.
- Kept customer and food preparation areas clean and well-organized.
Education
High School Diploma -
Round Lake High School
Round Lake, IL05-2021
Some College (No Degree) - Certified Medical Assistant
College of Lake County
Grayslake, ILSkills
- Technical support
- Customer feedback analysis
- Team training
- Service delivery improvement
- Conflict resolution
- Customer relationship management
- Effective communication
- Time management
Languages
Spanish
Professional
Timeline
Specialist
Sam's Club
06.2023 - Current
Cashier
TJ Maxx
01.2023 - 06.2023
Manager
Rue 21
05.2021 - 12.2022
Fast Food Employee
Wendys
06.2020 - 12.2020
High School Diploma -
Round Lake High School
Some College (No Degree) - Certified Medical Assistant
College of Lake County