Sherry Appiah
Bolingbrook
Summary
Dynamic professional with a proven track record in enhancing customer service and team productivity, notably at Compass Group USA. Skilled in live chat support and escalation management, demonstrating a high-energy attitude and language proficiency. Excelled in roles requiring excellent customer care and operational efficiency, achieving significant improvements in service delivery.
Overview
2
2
years of professional experience
Work History
Crew Member
Compass Group USA
10.2023 - 03.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Provided outstanding customer service.
- Answered customers' questions, recommended items, and recorded order information.
- Responded to customer requests for products, services, and company information.
Pharmacutial Technician
SOFIE
08.2022 - 09.2023
- Greeted customers at counter and provided excellent customer service.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
S&S Activewear
03.2022 - 07.2022
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Certificate - Medical Assisting
Everest College
Burr Ridge, IL01-2009
Skills
- Live chat support
- Escalation management
- Language proficiency
- Call center experience
- Dispute resolution
- High-energy attitude
Timeline
Crew Member
Compass Group USA
10.2023 - 03.2024
Pharmacutial Technician
SOFIE
08.2022 - 09.2023
Customer Service Representative
S&S Activewear
03.2022 - 07.2022
Certificate - Medical Assisting
Everest College
Similar Profiles
Martin ArciniegaMartin Arciniega
Sous Chef at Compass Group USASous Chef at Compass Group USA
Ashley MarshallAshley Marshall
Associate Director- Retail at Compass Group USA- TouchpointAssociate Director- Retail at Compass Group USA- Touchpoint
Jessica ParksJessica Parks
Cafe Supervisor at Compass Group USACafe Supervisor at Compass Group USA