Stephanie Gomez
Crystal Lake
Summary
Friendly, dependable, detail-oriented professional with a strong background in customer service. Multi-tasking - front desk support seeking a Medical Receptionist position with Dermatology Specialists of Illinois.
Overview
7
7
years of professional experience
Work History
Membership Concierge
YMCA
Crystal Lake
01.2023 - 01.2025
- Served as first point of contact for members, delivering friendly and professional customer service to enhance member experience.
- Managed high-volume phone calls and email inquiries, ensuring prompt and professional responses to support member needs.
- Verified accepted insurance plans and assisted members with enrollment in programs and services.
- Maintained and updated member records in computer systems, ensuring data accuracy for seamless service delivery.
- Scheduled, modified, and canceled appointments using company software.
- Used Microsoft Excel to organize information and maintain accurate records.
- Collaborated with coworkers to ensure efficient daily operations.
- Completed CPR certification training to ensure safety in emergency situations.
Receptionist
McHenry County College - Sage Tutoring Center
Crystal Lake
01.2019 - 01.2020
- Welcomed students and visitors while providing professional front desk support.
- Assisted visitors by answering questions and resolving concerns with professionalism.
- Answered, screened, and transferred incoming phone calls to appropriate departments.
- Returned voicemails and emails promptly to ensure clear communication and support.
- Streamlined reception area operations to create a welcoming and efficient environment for visitors.
- Organized and maintained confidential records and office documents to enhance accessibility and compliance.
- Recorded meeting minutes and maintained administrative documentation for leadership.
Environmental Services Associate
Mercyhealth Hospital
Crystal Lake
01.2026 - 06.2026
- Maintained clean, safe, and sanitary patient care areas while following hospital policies and infection control procedures.
- Adhered to strict safety, sanitation, and quality standards, ensuring a safe and positive patient experience.
- Collaborated with nurses, physicians, and healthcare professionals to enhance patient care coordination.
- Responded promptly to hospital staff requests, prioritizing multiple tasks to maintain operational flow.
- Completed HIPAA training and consistently protected patient privacy and confidential health information.
Education
Bachelor of Arts - Television
Columbia College Chicago
Chicago, ILAssociate of Arts -
McHenry County College
Crystal Lake, ILSkills
- Patient & Customer Relations
- Appointment Scheduling
- Front Desk Operations
- Insurance Verification and Payment Processing
- Data Entry & Record Management
- Multi-Line Telephone Systems
- Microsoft Office Suite
- Time Management
- Team Collaboration
- Problem Solving
- HIPAA Trained
- Professional Communication
- Quick Learner
Essential Qualifications
- Patient & Customer Relations
- Appointment Scheduling
- Front Desk Operations
- Multi-Line Telephone Systems
- Data Entry & Record Management
- Insurance Verification and Payment Processing
- Microsoft Office Suite
- Fluent in English and Spanish
- Time Management
- Team Collaboration
- Problem Solving
- HIPAA Trained
- Professional Communication
- Fast adapter and learner
Timeline
Environmental Services Associate
Mercyhealth Hospital
01.2026 - 06.2026
Membership Concierge
YMCA
01.2023 - 01.2025
Receptionist
McHenry County College - Sage Tutoring Center
01.2019 - 01.2020
Bachelor of Arts - Television
Columbia College Chicago
Associate of Arts -
McHenry County College