Stephanie Gilbert

Interacts courteously with the public in normal and conflict situations.

Greet and assist walk-in visitors with excellent customer service and professionalism.

Operates as a liaison between the customer(internal and external) and Office Supervisors, Control Center Operators, operations Staff, and Street Supervisors on duty to ensure accurate information is dispensed and nonconforming situations are communication.

Receives and distributes mail, assists employees with sign-ups, and distributes internal communications.

Supports the administration and execution of ADA Paratransit Service and Dash Card programs.

Supports the Bus Specialized Services Operates with the intake and distribution of employee uniforms, change funds, and manifests.

• Answer, screen and refer inquiries to appropriate locations.
• Enter refills and document appropriately in telephone encounters.
• Demonstrate the ability to operate the Mitel phone system.
• Demonstrate proficiency in electronic medical records.
• Assist providers who, temporarily or permanently, do not have their own scheduling staff.
• Assist other departments with coverage as needed.
• Notify patients by phone, to reschedule any cancelled appointment.
• Maintain confidentiality throughout call per protocol.

• Serve as a central information point to the public, students, and staff regarding school-related matters and procedures.
• Maintain inventory of supplies and materials (e.g. forms, office supplies, etc.) to ensure item availability.
• Performs a wide variety of clerical and secretarial work, including typing, proofreading, filing, checking, and reading information.
• Serves as a receptionist and gives information or directs visitors, parents, and students.
• Prepares and compiles various departmental records and reports. Makes appointments for the Administrator and screens callers and correspondence.
• Maintain records in a confidential manner. Participates in the district service programs.
• Operates a variety of office equipment including computer, printer, fax, and scan machine.