Stephanie Ephron
Greenville
Summary
Lead account specialist with a proven track record in billing dispute resolution and customer account management. Demonstrated ability to communicate effectively and collaborate across functions to resolve discrepancies. Focused on enhancing customer satisfaction through strategic problem-solving and efficient processes.
Overview
9
9
years of professional experience
Work History
Lead Account Specialist
Discover Financial Services, DFS
Riverwoods
04.2022 - Current
- Resolved billing discrepancies through effective communication with customers and internal teams.
- Managed customer inquiries regarding account balances and payment options.
- Coordinated with cross-functional teams to verify accuracy of billing information.
- Analyzed billing statements to identify dispute patterns and inform resolution strategies.
- Processed refunds for overcharges or incorrect charges on customer accounts.
- Maintained up-to-date knowledge of regulations related to billing disputes and compliance standards.
- Documented customer interactions in the billing system for future reference.
- Participated in team meetings to develop strategies for efficient dispute resolution.
Scheduler
Bond County Transit
Greenville
02.2017 - 04.2022
- Optimized workflow and tracked project timelines using scheduling software.
- Trained junior schedulers on best practices and effective software use.
- Utilized scheduling software to optimize workflows and track project timelines.
- Scheduled and confirmed appointments while maintaining accurate records of tasks.
- Informed the organization of schedule changes promptly.
- Assigned tasks based on personnel skills and availability to improve operational efficiency.
- Maintained comprehensive documentation of schedules for future reference.
- Performed data entry and handled incoming calls to support organizational operations.
Education
High School Diploma -
Greenville High School
Greenville, IL05-1994
Skills
- Billing dispute resolution
- Customer account management
- Compliance standards
- Data analysis
- Cross-functional collaboration
- Customer relationship management
- Problem solving
- Attention to detail
- Effective communication
- Project management
Accomplishments
Top performer, strong contributor for month end reports
Timeline
Lead Account Specialist
Discover Financial Services, DFS
04.2022 - Current
Scheduler
Bond County Transit
02.2017 - 04.2022
High School Diploma -
Greenville High School