Stephanie Crisantos
Chicago
Summary
Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Coordinator
Addus Homecare Corp
2333 W 95th ST
10.2025 - Current
- Coordinated scheduling and placement of caregivers to meet client needs efficiently.
- Managed communication between clients, families, and staff to ensure quality care delivery.
- Developed and maintained comprehensive care plans tailored to individual client requirements.
- Facilitated training sessions for new staff on company policies and best practices.
- Monitored service quality through regular follow-ups and feedback collection from clients.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Familiarized with IDOA IDHP, VA and MCO insurance
Customer Service
VivaValet
06.2025 - 09.2025
- Managed daily customer interactions via Dialpad (inbound/outbound calls).
- Monitored and reported bookings, cancellations, and customer issues via Slack.
- Coordinated with service partners to support older adult clients.
- Documented end-of-day summaries and participated in daily team meetings.
Client Coordinator
Serenity Home Healthcare
Chicago, IL
10.2024 - 06.2025
- Verified and followed up on missed caregiver visits and weekend voicemails.
- Matched clients with caregivers based on preferences and availability.
- Managed schedule changes, caregiver call-offs, and rescheduling of services via axis care.
- Processed client documentation, authorizations, and hospitalization reports.
- Experienced in health insurance processes, including claims submission, verification of benefits, and authorization procedures.
Operations & Wholesale Manager
Aya Pastry
Chicago, IL
08.2022 - 09.2024
- Started as Sales Manager; acquired and managed new wholesale accounts.
- Coordinated deliveries, managed invoicing, and ensured timely client payments via CC/ACH.
- Oversaw staff scheduling 3 weeks in advance; managed payroll processing and reconciliations.
- Utilized Revel for shift scheduling, clock-in accuracy, and timesheet corrections.
- Liaised with the financial controller for payroll deductions (e.g., parking tickets).
- Send marketing emails to clients about new or updated products.
Food Runner / Expo
Gibsons Restaurant Group
Chicago, IL
11.2021 - 06.2023
- Delivered food to guests, explained dishes, and performed tableside service.
- Supported chefs in plating and garnishing during high-volume service.
- Completed prep and side work for the next day's operations.
Multiple Roles
Eataly
Chicago, IL
06.2015 - 10.2021
- Busser & Food Runner (2019-2021): Greeted guests and ensured tables were reset promptly. Delivered water, bread, and responded to guest needs.
- Guest Relations Lead / Cashier / Quick Service (2015-2019): Managed front-end cashier operations; handled cash balancing. Responded to customer emails and supported reservations. Cross-trained in crepe-making, barista duties, and QSR customer service.
Sales Representative
Fred Loya Insurance
Chicago, IL
01.2021 - 05.2021
- Provided auto insurance quotes in person and over the phone.
- Handled policy updates, client payments, and customer inquiries.
Education
Associate's Degree -
Harold Washington College
Chicago, ILSkills
- Bilingual Communication
- Attention to Detail
- Work Ethic & Reliability
- Payroll & Accounting Tools
- Client & Customer Relations
- Health Insurance Systems
- Telephone communication
- Notetaking and documentation
Certification
- Illinois Department Of Aging certificate
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Service Coordinator
Addus Homecare Corp
10.2025 - Current
Customer Service
VivaValet
06.2025 - 09.2025
Client Coordinator
Serenity Home Healthcare
10.2024 - 06.2025
Operations & Wholesale Manager
Aya Pastry
08.2022 - 09.2024
Food Runner / Expo
Gibsons Restaurant Group
11.2021 - 06.2023
Sales Representative
Fred Loya Insurance
01.2021 - 05.2021
Multiple Roles
Eataly
06.2015 - 10.2021
Associate's Degree -
Harold Washington College