Stephanie Canuto Moreno
Chicago
Summary
Compassionate individual with a background in customer service and case management. Recognized for strong work ethic, patience, and ability to support staff, driving improvements in client satisfaction and operational efficiency. Proven ability to communicate effectively, multitask, and ensure accuracy in documentation. Passionate about transitioning into healthcare operations and patient care support roles.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Cashier
El CASTILLO
Chicago, IL
08.2021 - 06.2026
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted in training new staff on operational procedures and customer interaction.
- Monitored inventory levels, restocked merchandise to ensure product availability.
- Implemented organizational strategies for maintaining a clean and orderly checkout area.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Intern
Pathlights
Palos Heights, IL
01.2026 - 04.2026
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files and reports for improved efficiency in access and retrieval.
- Assisted clients in navigating social services resources
- Participated in regular supervision sessions to reflect on practice, identifying areas for growth and implementing feedback from supervisors.
- Improved case management efficiency by maintaining accurate and organized records for each client.
- Assisted case managers with the timely completion of required documentation, leading to higher rates of client satisfaction and more efficient service delivery.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
Education
Bachelor of Arts - Psychology
Saint Xavier University
Chicago, IL05-2026
Certified Nursing Assistant -
International Career Institute
Lincolnwood, IL08-2026
High School Diploma -
Solorio Academy High School
Chicago, IL06-2022
Skills
- Customer service
- Data entry
- Computer skills
- Team collaboration
- Flexible schedule
- Job shadowing
- Work ethic and integrity
- Patience and empathy
Certification
- BLS/CPR Training - June 2026
- Social & Behavioral Research - Basic/Refresher - Feb 2026
- Social and Behavioral Responsible Conduct of Research - Feb 2026
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Intern
Pathlights
01.2026 - 04.2026
Cashier
El CASTILLO
08.2021 - 06.2026
Certified Nursing Assistant -
International Career Institute
Bachelor of Arts - Psychology
Saint Xavier University
High School Diploma -
Solorio Academy High School