STEPHANIE AYALA
Chicago Heights
Summary
Ambitious and social professional with articulate communication skills, dedicated to providing exceptional customer service and ensuring smooth operations. Skilled at multitasking, handling high-volume phone calls, maintaining accurate records, and ensuring smooth and efficient daily operations. Solid work ethic with keen attention to detail and accurate and prompt completion of tasks. Versatile candidate committed to delivering exceptional customer service and fostering positive relationships with members of the community.
Overview
7
7
years of professional experience
Work History
Employee of District Office
Illinois House of Representatives Office of State Representative Anthony Deluca
Chicago Heights, IL
01.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Receptionist/Pro Shop Attendant
Chicago Heights Park District
Chicago Heights, IL
05.2023 - Current
- Participated and assisted in community events, contributing to increased community engagement and participation.
- Facilitated communications between departments, ensuring smooth operations and timely information flow.
- Managed front desk operations, greeting visitors and answering inquiries to enhance customer service.
- Processed account transactions and managed payments and other monetary transactions.
- Assisted customers in both English and Spanish, enhancing communication and optimizing customer interactions.
Server/Hostess
Mr. Stacks Breakfast and Lunch
Chicago Heights, IL
05.2019 - 05.2023
- Maintained cleanliness and organization of dining areas to enhance overall guest experience.
- Trained new team members on menu knowledge and efficient service techniques for optimal performance.
- Developed strong rapport with regular customers, fostering a welcoming environment and loyalty.
- Handled cash transactions accurately while maintaining accountability for daily sales reports.
- Resolved customer complaints and inquiries in a timely manner.
Education
Bachelor of Arts (B.A.) - Anthropology and Sociology
Governors State University
University Park, IL, USAssociate of Arts -
Prairie State College
Chicago Heights, IL05.2025
Skills
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Executed effective organizational strategies to enhance workflow efficiency
- Facilitated bilingual verbal and written communication in English and Spanish
- Cultivated a service-oriented mindset to enhance customer interactions
- Facilitated resolution of conflicts through effective communication
- Facilitated effective team collaboration to enhance project outcomes
- Cultivated cultural awareness to enhance team collaboration and inclusivity
LANGUAGES
English - Native
Spanish - Native
Timeline
Employee of District Office
Illinois House of Representatives Office of State Representative Anthony Deluca
01.2026 - Current
Receptionist/Pro Shop Attendant
Chicago Heights Park District
05.2023 - Current
Server/Hostess
Mr. Stacks Breakfast and Lunch
05.2019 - 05.2023
Bachelor of Arts (B.A.) - Anthropology and Sociology
Governors State University
Associate of Arts -
Prairie State College