STEPHANIE ANDROWICH
Rockford
Summary
Multi-talented professional with over 15 years of experience in operations, finance, and customer service. Deep understanding of team management, supply chain coordination, and the service industry. Proven track record in cash handling, inventory accuracy, problem-solving, and process improvement. Passionate about maintaining operational excellence and cross-functional collaboration.
Overview
17
17
years of professional experience
Work History
Account Specialist / Senior Supply Chain & Wholesale Operations Manager
Fire Department Coffee
02.2023 - Current
- Oversee end-to-end supply chain planning, inventory integrity, and wholesale operations across multiple key accounts.
- Develop and manage inventory forecasts based on sales trends, seasonality, and production schedules.
- Collaborate with co-manufacturers on production planning, raw material procurement, and fulfillment timelines.
- Maintain accurate product data, SKUs, and bills of materials in inventory systems.
- Manage wholesale platforms and ensure compliance with vendor requirements, invoicing accuracy, and order fulfillment.
- Partner cross-functionally with logistics, finance, and sales teams to optimize accuracy, communication, and operational efficiency.
- Lead process improvement initiatives to enhance forecasting, reporting, and interdepartmental workflows.
- Recorded debit, credit, and account transactions in spreadsheets and databases.
- Investigated and resolved invoice discrepancies with vendors and customers.
- Prepared and balanced bank deposits and maintained detailed financial records.
- Reconciled vendor accounts monthly and processed payments according to company policy.
- Reviewed invoices for accuracy prior to processing.
- Supported financial reporting, budgeting, and organized filing of all transaction documentation.
Accounts Receivable Manager
Rockford Lutheran School
03.2019 - 02.2023
- Received and input receivables payments in compliance with internal procedures.
- Processed all family tuition payments with accuracy.
- Located and monitored overdue accounts, initiating collections as needed.
- Generated monthly reports detailing collection activity and delinquencies.
- Resolved escalated customer concerns professionally while maintaining compliance standards.
General Manager
Egg Harbor Café
01.2014 - 01.2017
- Supervised and trained staff in service, safety, and food handling protocols.
- Ensured compliance with food safety and sanitation regulations.
- Managed vendor relations, ordering, and budget compliance.
- Developed strategies to improve service quality and operational efficiency.
- Built relationships with local businesses to support community engagement.
Teller Supervisor / Deposit Operations Specialist
Northwest Bank
04.2011 - 04.2014
- Completed daily and monthly operational functions including vault balancing, branch balancing, audits, and cash ordering/shipments.
- Executed customer transactions such as deposits, withdrawals, loan payments, money orders, cashier’s checks, gift cards, and large currency transactions.
- Assisted with night deposits, safe deposit box access, organization, and record maintenance.
- Consistently recognized as a top sales leader and product referrer.
- Balanced teller drawers and ATMs daily with strong accuracy and compliance.
- Trained all new tellers and created training materials for safe deposit box procedures.
- Processed and verified domestic and international wire transfers.
- Entered, verified, and corrected new deposit accounts, CDs, redemptions, and distributions, including daily exception report follow-up.
- Worked with operations to resolve debit card disputes, mass compromises, and customer issues.
- Created and improved spreadsheets to streamline reporting and daily workflows.
- Collaborated on process improvement projects supporting retail banking efficiency.
Server / Shift Manager / Local Store Marketer
Granite City Brewery
01.2009 - 01.2014
- Ensured exceptional guest experiences through efficient service and leadership.
- Managed shift operations, cash handling, and customer issue resolution.
- Developed rapport with guests to encourage repeat business.
- Enforced company policies and beverage regulations.
- Implemented local marketing initiatives to drive sales and brand awareness.
- Coordinated events with community partners to increase visibility.
- Supported promotional campaign planning and social media outreach.
Education
Associate of Science -
Rock Valley College
01.2022
Diploma - undefined
Winnebago High School
01.2005
Skills
- Supply Chain Planning & Forecasting
- Inventory Management Systems
- Vendor & Wholesale Operations
- Cash Handling & Financial Reporting
- Process Improvement & Cross-Functional Leadership
- Customer Service & Communication
- Budgeting & Reconciliation
- Team Training & Management
Timeline
Account Specialist / Senior Supply Chain & Wholesale Operations Manager
Fire Department Coffee
02.2023 - Current
Accounts Receivable Manager
Rockford Lutheran School
03.2019 - 02.2023
General Manager
Egg Harbor Café
01.2014 - 01.2017
Teller Supervisor / Deposit Operations Specialist
Northwest Bank
04.2011 - 04.2014
Server / Shift Manager / Local Store Marketer
Granite City Brewery
01.2009 - 01.2014
Diploma - undefined
Winnebago High School
Associate of Science -
Rock Valley College