Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stephanie Alcantara

Carol Stream

Summary

Goal oriented and focused individual looking to pursue a long-term career in a stable industry. Customer service experience in both large and small companies has provided great abilities to stay organized, communicate clearly, and multi task efficiently. Great experience in working in high pressure environments and maximizing work during slow periods. Interested in learning new skills and knowledge in the workplace. Hardworking and looking to grow in an industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

Arlington Dermatology
10.2024 - Current
  • Greeted and welcomed visitors, providing a positive first impression of the company
  • Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
  • Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
  • Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
  • Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
  • Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
  • Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction

Sales Associate

Highland Health Foods
10.2021 - 04.2024
  • Helped customers complete purchases, locate items and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restocked and merchandised store.
  • Performed both opening and closing tasks.
  • Answered questions about store policies and addressed customer concerns.
  • Performed tasks such as inventories, receiving items into POS system, creating quantity adjustments, and handling discrepancies in orders.

Certified Pharmacy Technician

Derick Dermatology
03.2022 - 03.2024
  • Filled and dispensed prescriptions daily with a high level of accuracy and attention to detail
  • Managed inventory levels, ensuring medications were properly stocked and organized
  • Maintained patient profiles, accurately recording medical history, allergies, and current medications
  • Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information
  • Trained new pharmacy technicians on standard operating procedures and best practices
  • Collaborated with insurance companies to obtain prior authorizations for specialty medications
  • Assisted patients with insurance claims processing ensuring accurate billing information was provided
  • Ensured compliance with HIPAA regulations when handling sensitive patient information
  • Maintained cleanliness and sterility standards within the pharmacy area

Front End Assistant

Costco
05.2018 - 04.2021
  • Restocked and organized merchandise in front lanes.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked in other departments such as bakery, deli, electronics, etc.
  • Met monthly performance numbers.

Education

Associate's degree - General Studies

College of DuPage
Glen Ellyn, IL
05.2020

High School Diploma - undefined

Glenbard North Highschool
Carol Stream, IL
05.2015

Skills

  • Organizational skills
  • Customer service
  • Multi-tasking strength
  • Cash Handling
  • Pharmacy Technician Experience
  • Good at communicating clearly and professionally
  • Medical Office Experience
  • Point of sale operation
  • Stocking and replenishing
  • Problem-solving skills
  • Telephone skills
  • Scheduling appointments
  • Record preparation
  • Front desk operations

Accomplishments

Experienced Long Distance Hiker

endured extreme weather, remote terrain, physical injury, and unexpected
logistical challenges. Adapted quickly, solved problems in real-time, and
persisted despite hardship.

Certification

  • Pharmacy Technician License
  • PTCB Certification
  • January 2023 to January 2025

Timeline

Receptionist

Arlington Dermatology
10.2024 - Current

Certified Pharmacy Technician

Derick Dermatology
03.2022 - 03.2024

Sales Associate

Highland Health Foods
10.2021 - 04.2024

Front End Assistant

Costco
05.2018 - 04.2021

High School Diploma - undefined

Glenbard North Highschool

Associate's degree - General Studies

College of DuPage

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Stephanie Alcantara