STEPHANIA C. MURPHY
VILLA PARK,IL
Summary
Eager to contribute to team success through hard work, attention to detail and strong communication skills. Clear understanding of policy and procedure and ready to provide outstanding customer experience. Motivated to learn, grow and excel in the automotive industry.
Overview
10
10
years of professional experience
Work History
Logistics Specialist
Jerry Haggerty Chevrolet
11.2024 - Current
- Check in shipment and handle distribution efficiently.
- Process claim returns and set ups for new inventory.
- Work in a fast-paced environment to resource parts.
- Handle large bank deposit drop offs.
Auto Finance Credit Verifier
J.P. Morgan Chase
03.2017 - 07.2024
- Provide excellent customer service while assisting in the completion of the loan process.
- Manage tracking logs and reports for bank retention files.
- Assist dealers to ensure applications are complete, accurate and decisioned promptly.
- Commitment to minimizing risk to the bank with 100% quality.
Loan Integrity Analyst
J.P. Morgan Chase
06.2021 - 06.2022
- Perform high level investigation of applicants identified as potentially suspicious.
- Provide analytical information from multiple investigative tools for credit decisions.
- Manage time and daily assigned caseloads.
- Review and authenticate documents required for loan processing.
High Dollar Fraud Recovery Analyst
J.P. Morgan Chase
03.2016 - 03.2017
- Ability to prioritize caseloads and meet deadlines.
- Investigate and attempt recovery on high dollar accounts.
- Communicate with merchants and card members to obtain case information.
- Assisting in rewriting and testing new procedures.
Fraud Inbound Specialist
J.P. Morgan Chase
09.2014 - 03.2016
- Interact with customers in a fast-paced environment.
- Make appropriate and effective decisions on behalf of the customer and business.
- Resolve customer conflicts and meet customer expectations.
- Watch for fraud trends to secure client accounts.
Skills
- Problem-solving skills
- Adaptability
- Legal and regulatory compliance
- Procedural guidelines
- Quality service
- Customer relationship management
- Ability to work in a fast-paced environment
- Strong attention to detail
- Documentation skills
- Proficient with CDK systems
- Microsoft Office
- LexisNexis knowledge
Accomplishments
Ranked as regional top performer for multiple years at J.P. Morgan Chase.
Involved in pilot programs for recently developed systems.
Collaborated as a team for the development of Fisker Finance.
Selected to represent Fisker Finance at Fisker Inc event.
Responsible for training newly hired employees.
Timeline
Logistics Specialist
Jerry Haggerty Chevrolet
11.2024 - Current
Loan Integrity Analyst
J.P. Morgan Chase
06.2021 - 06.2022
Auto Finance Credit Verifier
J.P. Morgan Chase
03.2017 - 07.2024
High Dollar Fraud Recovery Analyst
J.P. Morgan Chase
03.2016 - 03.2017
Fraud Inbound Specialist
J.P. Morgan Chase
09.2014 - 03.2016
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