Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephan Gooden

Tinley Park

Summary

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Reliable employee seeking claims adjuster position. Offering excellent communication and good judgment.

Overview

10
10
years of professional experience

Work History

Customer Service Cashier

Whole Food Market
10.2019 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Answered product questions using knowledge of sales and store promotions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Assistant Montessori Teacher

Montesorri Childrens Community
09.2018 - 06.2019
  • Implemented Montessori principles in daily classroom activities, promoting independent learning and self-discovery among students.
  • Prepared classroom and materials according to montessori pedagogy and needs of children.
  • Enhanced student comprehension by utilizing hands-on learning activities and creative teaching methods.
  • Developed and implemented individualized learning plans, group lesson plans and classroom activities consistent with instructional guidelines.

Food Service Attendant

Corner Bakery Cafe
04.2015 - 02.2019
  • Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
  • Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
  • Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
  • Performed routine maintenance tasks such as sweeping floors, cleaning utensils, wiping down surfaces, ensuring a pristine workspace at all times.
  • Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.
  • Accurately processed orders and transactions, ensuring correct billing for satisfied customers.

Education

Associate of Arts - Education

Moraine Valley Community College
Palos Hills, IL
05-2028

High School Diploma -

Lyons Township
La Grange, IL
05-2016

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Time management
  • Adaptability and flexibility
  • Stress management
  • Calm demeanor
  • Positive and professional
  • Honest and dependable
  • Active listening
  • Relationship building

Timeline

Customer Service Cashier

Whole Food Market
10.2019 - Current

Assistant Montessori Teacher

Montesorri Childrens Community
09.2018 - 06.2019

Food Service Attendant

Corner Bakery Cafe
04.2015 - 02.2019

Associate of Arts - Education

Moraine Valley Community College

High School Diploma -

Lyons Township

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Stephan Gooden