Steffania Mira
Yorkville
Summary
I am a highly motivated Team Leader with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Furthermore, I am an experienced team player with over 7 years of experience in sales and retail. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Kemper Insurance
Downers Grove, IL
01.2025 - 08.2025
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Educated clients on coverage options to enhance understanding of insurance products.
- Processed policy renewals and adjustments efficiently, ensuring accuracy in documentation.
- Collaborated with underwriting teams to expedite claim approvals and resolution timelines.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Processed payment transactions accurately using billing software and systems.
Office Administrative Assistant
Topline Family Dental
Aurora, IL
05.2024 - 10.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Supported team members during periods of high workload or staff absences, ensuring uninterrupted service delivery in medical insurance billing operations.
- Assisted in training new employees on insurance billing procedures, ensuring a seamless transition into their roles.
- Verified insurance benefits and coverage with accuracy and attention to detail.
- Communicated effectively with patients and healthcare providers regarding insurance inquiries.
- Managed appointment scheduling for diverse client needs, ensuring efficient use of resources.
- Managed front desk operations, ensuring seamless guest check-in and checkout processes.
- Collaborated with cross-functional teams for seamless coordination of all aspects involved in the closing process.
Team Leader Manager
Aerie/Offline By American Eagle
Naperville, IL
09.2023 - 05.2024
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Team Leader Manager
Adidas
Aurora, IL
02.2022 - 09.2023
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Dental Receptionist, Assistant
Two Rivers Dental
Aurora, IL
10.2021 - 07.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Mobile Phone Expert
OSL
03.2020 - 12.2020
- Educated customers on promotions to enhance sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Assisted customers with locating and choosing merchandise in any store department.
- Listened to customer needs and desires to identify and recommend optimal products.
Retail Sales Associate
Adidas
10.2017 - 02.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at beginning and end of shift.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Foods
Raging Waves Waterpark
06.2017 - 08.2018
- Prepared and served food that was up to standard
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Trained as cashier and provided back-up coverage to provide customers with optimal support.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
No Degree - Nursing
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
Yorkville High School
Yorkville, IL05.2019
Skills
- Customer service
- Organization
- Microsoft applications proficiency
- Verbal and written communication
- Detail-oriented
- Relationship-Building
- Reading comprehension
- Analytical skills
- Planning and Coordination
- Flexible and Adaptable
- Responsible
- Excellent work ethic
- Collaboration
- Teamwork
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Kemper Insurance
01.2025 - 08.2025
Office Administrative Assistant
Topline Family Dental
05.2024 - 10.2024
Team Leader Manager
Aerie/Offline By American Eagle
09.2023 - 05.2024
Team Leader Manager
Adidas
02.2022 - 09.2023
Dental Receptionist, Assistant
Two Rivers Dental
10.2021 - 07.2022
Mobile Phone Expert
OSL
03.2020 - 12.2020
Retail Sales Associate
Adidas
10.2017 - 02.2020
Foods
Raging Waves Waterpark
06.2017 - 08.2018
No Degree - Nursing
Waubonsee Community College
High School Diploma -
Yorkville High School