Stefani Lindsey
Washington
Summary
Dedicated, influential Claim Manager with the willingness to learn, is customer oriented, and poised to contribute to team success and achieve positive results. Motivating, as well as building trust and forming relationships and credibility with others. Equipped with good problem-solving abilities, creativity, vast insurance claims knowledge, and good communication skills. Demonstrated drive for soliciting feedback from others to implement change for the better. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Claim Manger I
American Family Insurance
06.1997 - Current
- Creates a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Works with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
- Leads with influence and expertise. Actively contributes to division or department leadership team. Communicates and supports organization mission, vision, values, policies, and practices.
- Supports and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresees issues that may require intervention. Develops and shares innovative and effective solutions for dealing with problems, situations and conflicts.
- Complies with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
- Establishes, communicates, and implements departmental plans, objectives, and strategies.
- Participates as member of the management team.
Education
Chartered Property Casualty Underwriter (CPCU)
The Institutes
12-2022
Associate in Claims (AIC)
The Institutes
06-2012
Senior Claim Law Associate (SCLA)
American Educational Institute
10-2008
Bachelor of Science - Marketing
Illinois State University
Normal, IL05-1997
Skills
- Demonstrated experience providing customer-driven solutions, support or service
- Demonstrated effective leadership skills
- Demonstrated ability to work independently at a location removed from immediate supervision
- Solid knowledge of property casualty insurance/claim industry and regulatory environment
- Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions
- Demonstrated comprehensive knowledge of office and field claim handling processes
- Demonstrated thorough understanding policy language, coverages and underwriting intent
- Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance
Timeline
Claim Manger I
American Family Insurance
06.1997 - Current
Chartered Property Casualty Underwriter (CPCU)
The Institutes
Associate in Claims (AIC)
The Institutes
Senior Claim Law Associate (SCLA)
American Educational Institute
Bachelor of Science - Marketing
Illinois State University
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